Hand off to LivePerson

Note

This article describes features used in agents or agent flows powered by the standard harness.

Integrating LivePerson with Copilot Studio presents a compelling opportunity for businesses seeking to enhance their customer support and engagement capabilities.

Prerequisites

Before you begin, make sure you have:

  • An active LivePerson account.
  • A Copilot Studio agent.
  • Admin or Developer access to both LivePerson and Power Platform.

Steps

Follow these steps to create and connect LivePerson to a Copilot Studio agent:

  1. Retrieve the Direct Line secret for your agent.
  2. Follow the instructions in the LivePerson documentation.
  3. To set up handoff to LivePerson, see Transfer to agent.
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