Setup - Teams Phone Agent - Agents and Queues

Note

Teams Phone Agent is currently only available to customers in the Frontier Public Preview program.

Need help configuring Teams Phone Agent? Book a session with us: Teams Phone Agent Frontier Public Preview Support Sessions

Help shape the product by filling out our feedback form or by sending us an email

This article is for IT pros and Teams administrators who want to create Agents and Queues for use with Teams Phone Agent.

Planning and licensing review

Auto Attendant and Call Queue
Teams Phone Agent
To use Microsoft Copilot Studio with Teams Phone Agent, you need the following licenses and access:
- Copilot Studio tenant license: These entitlements are needed to run agents and publish them to a channel.
- Copilot Studio user license: Required for creating and using Copilot Studio applications.
- Tenant access to the Copilot Studio and Teams Phone Agent integration preview: This feature is gated. Your tenant must be explicitly enabled by Microsoft support before the Teams Phone channel option appears in your environment.

None.

September 1, 2026
- Appointments integration with Microsoft Bookings
August 31, 2026
- AI disclaimer and Maximum call length customization are now available in Teams admin center.
August 17, 2026
- Automatic Recording for Teams Phone Agent.
August 12, 2026
July 20, 2026
- Historical reporting for Teams Phone Agent is now available.
June 15, 2026
- Entered Frontier Public Preview

For detailed steps on how to create a Microsoft Copilot Studio voice agent, see Integrate voice agents with Teams Phone.

In the Teams admin center, expand Voice, select Templates and resources, and then select Agents and Queues.

The Microsoft Copilot Studio voice agent you created appears here.

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