How do I solve a billing issue with microsoft?

Michael Vallee 40 Reputation points
2025-09-23T20:21:12.59+00:00

Im being falsely billed by microsoft but can not track down the origin of the billing even though i have a product # - how do I contact someone who can actually help me? I've tried the chat, but it was just a waste of time. the phone support hung up on me.

Microsoft 365 and Office | Other

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  1. Shaun Jackson 0 Reputation points
    2026-04-16T00:02:18.5866667+00:00

    I did not authorize these recurring charges of $4.20 every month

    Details below

    Microsoft-G148675

    03/26 PURCHASE

    XXXXX17490 WA

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  2. Darhyl Amizola 45,705 Reputation points Independent Advisor
    2025-09-23T21:05:41.66+00:00

    Hey there! Nice to meet you!

    Based on your description, the charge may have occurred on a different account.

    You can confirm the transaction details first by signing in to all of your Microsoft accounts in order to locate the charge on account.microsoft.com > Order History > select the date range when you received the charge.

    If it doesn't show up, the charge may have been from a family member or a friend who might have your payment card added/linked to their accounts. Please check their accounts' Order History.

    You may follow the guide through the official Microsoft website to investigate the charge from Microsoft through this link:

    https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If you're able to find the transaction and if it is an unwanted subscription renewal, you can check if it is eligible for a refund through this link:

    https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

    If you are still unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

    You may also need to have your card blocked and request a new one.

    Thank you for your kindness and understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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