Outlook Actionable Messages dont show up on mobile

Hi @Jindal, Rohan,

Thank you for your update. I'm glad that the issue has been resolved. I truly appreciate your effort in finding a resolution.

I believe many users may encounter a similar issue, and your case could serve as a valuable reference for them. Here’s a brief summary so other forum members can easily find useful information:

Issue Description:

• Adaptive Cards were not rendering on Outlook for iOS, showing “This message has no content” despite working on desktop and web.

Assessment:

• The root cause was related to how the card content was structured. Outlook mobile clients require proper HTML wrapping for rendering Adaptive Cards.

More Information:

• Adding <p></p> tags in the body section of the Adaptive Card JSON resolved the rendering issue on iOS devices. This simple adjustment ensures the card displays correctly on mobile.

Additionally, since many other users have similar concerns but may not know how to resolve it, please mark this as the “Accepted Answer.” Your action will help pin this post to the top, making it easier for others in the community who are experiencing the same issue to find the solution to resolve this issue.

Thank you again for your time and for sharing the fix.

Wish you a great day.

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We were able to get adaptive cards to render on iOS. This is the solution that worked for us:

Add <p></p> Tags in the Body Section

To fix the rendering issue specifically in iOS devices, ensure that you include <p></p> tags in the body section of your Adaptive Card's JSON. This simple HTML snippet can resolve the visibility problem, making your cards display correctly on iOS.

Hi @Jindal, Rohan,

Thank you for posting your question in the Microsoft Q&A forum.

I completely understand how this can feel limiting, especially when the adaptive card works perfectly on desktop and web but not on mobile.

Currently, Outlook for iOS and Android does not support rendering Actionable Messages or Adaptive Cards. On mobile, these messages will appear as plain text with the note “This message has no content”. This is expected behavior because the mobile apps do not include the Actionable Message framework.

You can consider providing a fallback experience for mobile users, such as including a link in the email that opens the action in a browser.
For reference: Actionable messages in Outlook and Office 365 Groups

If this feature is important to your workflow, I highly recommend submitting a suggestion directly with the product team:

You can do this in Outlook mobile app by selecting Help > Feedback, or through the Microsoft 365 Feedback Hub > Send Feedback > Describe your proposal in detail so the team can consider it for future improvements.

Once you've submitted your feedback, feel free to share the link here in the comments. I’ll be happy to upvote it to help bring more visibility.  

Additionally, since many other users have expressed similar concerns but may not know where to submit feedback, if my response has helped you better understand the situation and guided you toward a possible next step, please mark it as the “Accepted Answer.” Your action will help pin this post to the top, making it easier for others in the community who are experiencing the same issue to find your feedback and support it.  

Thank you again for your time and for raising this important usability concern. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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