I can send but not receive any Hotmail emails

Question

I can send but not receive any Hotmail emails

Bernadine Savarin 0

I'm not receiving any Hotmail emails on either the Android app or web version. I can send emails no problem, but I'm not able to receive them. I tried sending test emails to myself and I can see it in the Sent folder but they're not coming through the inbox.

I've tried all the other options; storage is good, no active rules, no focused inbox, etc. Please help.

Peter Galloway 0 Reputation points

2026-06-27T10:08:47.9866667+00:00

I'm having the same issue with my Hotmail account, I've changed my password twice now. I can send emails but don't receive any. I've emailed myself and a friend, he received the email, but I haven't. It's as if Microsoft has blocked incoming emails as my Phone can't receive them either. I have no forwarding rules, an empty junk box, plenty of storage. I have reset the account, and removed and re added it to Outlook.
Peter Galloway 0 Reputation points

2026-06-27T10:10:53.6633333+00:00

I'm still not receiving any emails

2 answers

Your answer

Peter Galloway 0 Reputation points

2026-06-27T10:08:47.9866667+00:00

I'm having the same issue with my Hotmail account, I've changed my password twice now. I can send emails but don't receive any. I've emailed myself and a friend, he received the email, but I haven't. It's as if Microsoft has blocked incoming emails as my Phone can't receive them either. I have no forwarding rules, an empty junk box, plenty of storage. I have reset the account, and removed and re added it to Outlook.
Peter Galloway 0 Reputation points

2026-06-27T10:10:53.6633333+00:00

I'm still not receiving any emails

Answer 1

Gunasekar N 71,040 Independent Advisor

Hello, thank you for reaching out to Microsoft Q&A.

Did you check your email forwarding rules to confirm that your incoming emails are not being forwarded to any other address?

Forwarding and IMAP:

https://outlook.live.com/mail/0/options/mail/forwarding

Also, try resetting your Microsoft account password.

Please use the following link to reset the password: https://account.live.com/ResetPassword.aspx

Let me know how it goes.

Bernadine Savarin 0 Reputation points

2025-12-09T06:16:44.9133333+00:00

Hello,

The advice for the forwarding worked. Apparently all my e-mail was being forwarded to another address, and I was not aware of this. I have removed it and now I'm getting my messages again. Thanks.
Gunasekar N 71,040 Reputation points Independent Advisor

2025-12-09T07:59:09.0666667+00:00

Bernadine, I am glad it worked!

You can mark my reply as the answer so that other users can benefit from it if they have the same issue.

Answer 2

It sounds like you are experiencing issues with receiving emails in your Hotmail account. Here are some steps you can take to troubleshoot the problem:

Check Spam/Junk Folder: Sometimes emails can be misdirected to your spam or junk folder. Make sure to check there for any missing emails.
Verify Email Filters and Rules: Although you mentioned there are no active rules, double-check to ensure that there are no filters set up that might be redirecting incoming emails away from your inbox.
Check Email Sync Settings: Ensure that your email sync settings are properly configured on both the Android app and the web version. Sometimes, syncing issues can prevent emails from appearing in your inbox.
Update the App: If you are using the Outlook app on your Android device, make sure it is updated to the latest version. Outdated apps can sometimes cause functionality issues.
Re-add Account: As a last resort, you might consider removing your Hotmail account from the app and then re-adding it. This can help reset any configurations that might be causing the issue.

If the problem persists after trying these steps, you may want to reach out to Microsoft support for further assistance.

References:

Help Identify My Issue with Sending/Receiving Email in Outlook (Automatic Checks)