Server Not Responding Regulatory Documents

Hi all,

We ran into this same issue and wanted to share what resolved it for us.

The problem turned out to be related to recently updated Toll-Free Verification requirements. There are four additional fields that are now mandatory but are not marked as required anywhere in the portal interface:

• BusinessRegistrationNumber
• BusinessEntityType
• BusinessRegistrationType
• BusinessRegistrationCountry

Once we filled in all four of these fields, the submission went through successfully. Hope this helps!

Hi @KHill

Thank you for posting your question. I understand that you are encountering a “Server not responding / Unable to access regulatory documents” error when re-submitting regulatory documents for approval in Azure Communication Services.

This issue usually indicates a temporary service-side problem and is not commonly related to the document content or your configuration. As an initial step, try refreshing the page and submitting the documents again after a short wait. Clearing your browser cache and cookies, or trying a different browser or device, can also help rule out any local browser-related issues.

If the problem persists, please check the Azure Service Health and Azure Status pages to see if there is any ongoing outage or degradation affecting Azure Communication Services.

Hope this helps. Please feel free to post back if the issue continues or if you need any further assistance.