I purchased Home Office for Mac, paid for it, hit download and it sent me 365 download

Question

I purchased Home Office for Mac, paid for it, hit download and it sent me 365 download

Jodie Norton 0

I now cannot edit my old documents and I can't type 1 letter on a new document. Please help me get the right download

Thanks

Jodie

Jodie Norton 0 Reputation points

2026-02-13T20:28:42.0666667+00:00

I downloaded, deleted everything and then downloaded again like the online chat told me to do. And it still keeps downloading Microsoft 365 instead of Office Home 2024.

2 answers

Your answer

Jodie Norton 0 Reputation points

2026-02-13T20:28:42.0666667+00:00

I downloaded, deleted everything and then downloaded again like the online chat told me to do. And it still keeps downloading Microsoft 365 instead of Office Home 2024.

Answer 1

Hi, I'm John! I will help you with this.

Are you able to see your Microsoft Office 2024 under the Services & subscriptions page here: https://account.microsoft.com/services (make sure you’re signed in with the same Microsoft account you used to activate Office)?

If you can see it there, please follow these steps below.

If you haven't already, I’d suggest is to uninstall All existing Office apps on your Mac to avoid conflict:

Here are the steps: https://support.microsoft.com/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Then, to reinstall Microsoft Office:

Go to https://account.microsoft.com/services again.
Sign in using the same Microsoft account linked to your license.
Find your Microsoft Office 2024 and click the "Install".
That will download the installer for the Office apps, just run it and follow the steps.

If issue still persists:

Try to uninstall all Office apps again.
After that, please try to remove Office license files on a Mac: https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

It seems that you may have downloaded Microsoft 365 instead of the version of Office you intended to install. Since you purchased Home Office for Mac, you should be able to download and install the correct version by following these steps:

Check Your Purchase: Ensure that your purchase of Home Office for Mac is confirmed in your Microsoft account.
Download the Correct Version: Sign in to your Microsoft account and navigate to the services and subscriptions section. Look for your Office Home purchase and select the option to download it.
Install the Software: Once downloaded, run the installer and follow the prompts to install the software on your Mac.
Activation: After installation, make sure to activate Office using the product key that came with your purchase.

If you continue to have issues with editing documents or if the wrong version keeps downloading, you may want to uninstall any existing Office applications and try the download process again. Additionally, ensure that your Mac meets the system requirements for the version of Office you are trying to install.

References: