Accessing Microsoft Teams for Education using school or organizational credentials
The message that the organization deleted the account means the school or work tenant has removed the user from Microsoft 365/Teams. This cannot be fixed from the device; it must be corrected by the institution.
Use these steps:
- Contact the school or organization’s IT admin
- Explain that Teams says the organization deleted the account.
- Ask them to check:
- That the user still has an active Microsoft 365/Teams for Education license.
- That the account is not disabled or deleted in their tenant.
- Only the IT admin can restore or recreate the account and reassign licenses.
- If IT confirms the account is active
- Ask them to verify Teams policies and permissions for the user, as many Teams for Education settings are controlled by the institution.
- After the admin fixes the account
- Sign out of Teams completely on all devices.
- Close and reopen Teams, or reinstall if needed.
- Sign in again with the school account.
If Teams for Education still does not work after the admin confirms everything is correct, ask them to open a support ticket with Microsoft.
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