Hmmm.....can't reach this page

Kevin Parker 5 Reputation points
2026-03-19T14:21:10.0966667+00:00

Since Monday, this message appears every time I try to open a web link or sign into a platform.

I took some steps Monday via AI to troubleshoot, issue seemed resolved, and now is back.

Windows 11 desktop.

Microsoft Edge | Browser crashes or stops working | Windows 11

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4 answers

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  1. AI answer

    2026-03-19T14:21:25.5566667+00:00

    The “Hmmm… can’t reach this page” message in Microsoft Edge on Windows 11 usually indicates a browser or network/security configuration issue. Based on similar Edge connectivity problems, use these targeted steps:

    1. Test in InPrivate and clear Edge cache
    • Open Edge and start an InPrivate window (Ctrl+Shift+N).
    • Try the same links or sign-in pages.
    • If they work in InPrivate, clear cached data in normal Edge:
      • In the Edge address bar, enter:
        • edge://settings/clearBrowserData
      • Choose All time and select at least Cached images and files, then Clear now.
    • Close and reopen Edge and test again.
    1. Check advanced TLS feature (if many sites fail) A misbehaving advanced TLS feature can cause many sites to fail to load.
    • In Edge, go to edge://flags.
    • Search for TLS.
    • Locate 1.3 Post-Quantum Key Agreement.
    • Set it to Disabled.
    • Restart Edge and test the problematic sites again.
    1. Verify general connectivity and other browsers
    • Confirm that the same links open correctly in another browser (for example, Chrome).
    • If they fail in all browsers, the issue is likely with the network (router, DNS, VPN, or security software) rather than Edge.
    1. Reinstall Edge if it will not open or is badly corrupted If Edge itself is unstable or will not start reliably, reinstalling it on top of the existing installation can repair damaged components.
    • Download the latest Edge installer from the official Microsoft Edge download page.
    • Run the installer and allow it to reinstall Edge over the current version.
    • Restart Windows and test links/sign-in again.
    1. If the problem started after a Windows update
    • Check Settings → Windows Update and ensure all pending updates are installed.
    • Restart the PC at least once more after updates complete, as incomplete updates can cause odd browser behavior.

    If the error persists after these steps, capture whether it happens on all sites or only specific ones, and whether it affects all browsers or only Edge; that distinction will point to either a system/network issue or an Edge-specific configuration problem.


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. TaoLi 92,145 Reputation points Independent Advisor
    2026-03-19T15:04:07.4866667+00:00

    Hello,

    Have you tried using a different browser to access this website?

    It could also be a network issue. Please go to Settings >> Network & Internet >> Advanced network settings >> Network reset, and select "Reset now".

    Then restart your computer and see if you can access the website.

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    2 people found this answer helpful.
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