Managing external identities to enable secure access for partners, customers, and other non-employees
The described behavior matches a tenant‑level protection block on B2B invitations/sign‑ins due to detected suspicious or risky activity. This block cannot be removed or bypassed through configuration changes in Microsoft Entra ID; it must be handled by Microsoft support and/or the internal Data Protection/Identity Protection teams.
From the provided details:
- External collaboration settings, domain allow/block lists, app role assignments, and group memberships are already correctly configured.
- Error text from Microsoft Graph (
Invitations are blocked for this directory due to suspicious activity. Please contact Microsoft support for help.) is a hard indicator that the directory’s invitation capability has been restricted for security reasons. - The fact that Gmail guests work while
transferonline.comguests fail is consistent with risk‑based or reputation‑based protections that can selectively affect certain identities or domains.
Given this, the only supported path is escalation through Microsoft support from within the affected tenant:
- Open a support ticket from
waltercole1997gmail789.onmicrosoft.com(the affected tenant), selecting Microsoft Entra ID → B2B/External collaboration / Sign‑in issues. - Include the tenant ID, app ID, correlation ID, and the exact Graph error message indicating invitations are blocked due to suspicious activity.
- Ask support to engage the Data Protection / Identity Protection back‑end team to review and remove the “suspicious activity” block on B2B invitations for the tenant, if appropriate.
- Once the Data Protection team has completed their investigation and unblocked the tenant, B2B invitations and sign‑ins for the affected domain should start working again without further configuration changes.
This pattern is similar to other tenant lockout scenarios where only Microsoft support and the Data Protection team can restore access; it cannot be resolved solely by tenant administrators.
References:
- Troubleshoot common issues with Microsoft Entra B2B collaboration
- Microsoft Entra ID Protection for B2B Users
- Your sign-in was blocked
- Configure external collaboration settings for B2B in Microsoft Entra External ID
- Allow or block B2B collaboration with organizations
- A Situation - Locked out of global admin account (MFA) - business down - Microsoft Q&A