how to resolve "this whiteboard does not exist or you do not have access" at Whiteboard on Teamsroom (android)

Dear @Cesar Enciso Gutierrez,

Thank you for your detailed information and for your patience while I reviewed the behavior observed on your Yealink Meeting Board.

I understand that the Whiteboard feature initially works correctly; however, after a collaborator participates and then leaves, the device displays the message “This whiteboard does not exist or you do not have access to it,” and the whiteboard cannot be reopened without restarting the device. I sincerely apologize for the inconvenience this issue has caused to your collaboration experience.

After reviewing your scenario, this behavior is consistent with how Microsoft Whiteboard operates on Teams Rooms Android devices. When a whiteboard session is initiated from a Teams Room, it begins as a temporary session. Once another participant collaborates, the whiteboard is typically saved to that user’s OneDrive and ownership is transferred. As a result, the Teams Room device which uses a shared resource account may lose access to the whiteboard after that participant leaves, leading to the error message you are encountering.

To help mitigate this behavior, I recommend the following best practices:

• Start the whiteboard from a user device (e.g., laptop or desktop) instead of directly from the Meeting Board. This ensures the whiteboard is created and owned by a user account with proper persistence and access.
• Use scheduled meetings when possible, so the whiteboard is consistently tied to the meeting organizer’s account.
• Avoid ending or leaving the session from the participant who initiated or first collaborated on the whiteboard, as this may impact access for shared devices.
• Ensure the device firmware and Teams Rooms app are updated to the latest version, as updates may include improvements for Whiteboard stability.
• As a temporary workaround, signing out and back into the Teams Rooms device can help restore access without requiring a full reboot.

Additionally, this article serves as a comprehensive guide, carefully outlining the steps required to enable whiteboarding on Microsoft Teams Rooms configured for Android devices. Whiteboarding on Microsoft Teams Rooms for Android devices

Disclaimer: This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. We can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.

For reference, please refer to:

Using Microsoft Whiteboard on Microsoft Teams Rooms

Manage sharing for Microsoft Whiteboard

I hope this helps. If the issue continues to significantly impact your environment, please let me know.

Thank you for your patience and understanding. I appreciate your continued trust. Hope you having a nice day and really much warm regards to you as well! 

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