[BUG] Unable to Notify availability on Microsoft Teams.

Question

[BUG] Unable to Notify availability on Microsoft Teams.

William Chantelois 0

Hello, I am part of an organisation and when I try to notify availability to someone, it returns an error:
User's image

For more technical details, here is the response and the request URL in devtools right after clicking the button:

Request URL: https://teams.microsoft.com/api/mt/part/amer-03/beta/contactsv3/

{

"errorCode": "BadRequest",

"message": "Failed to execute SubstratePeopleGraph backend request CreatePeopleGraphContactRequest. Workload Unknown.

Request Url: ``[Moderator note: Personally Identifiable Information removed]

Request Method: POST,

Response Status Code: BadRequest,

Response Payload: {\"error\":{\"code\":\"OutboundCallBadRequestException\",\"message\":\"Graph service error: Profile for Relationship creation was not found.\",\"target\":\"\",\"details\":{},\"innererror\":{} }},

Request-Id: ``[Moderator note: Personally Identifiable Information removed]

Thank you

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1 answer

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Answer 1

Vivian-HT 17,610 Microsoft External Staff Moderator

Dear @William Chantelois,

Thank you for providing the detailed error information and network trace.

Based on the error you shared, the issue might be due to Teams is attempting to create or reference a contact/relationship using the Microsoft People Graph service. This request might be failing with the message: “Profile for Relationship creation was not found.”

Therefore, the service is unable to locate a valid profile for either the requesting user or the target user when attempting to create the relationship required for the notification.

To better narrow down the root cause of this issue, could you please help confirm a few points below:

1/ Does the issue happen for all users, or only for a specific person?

2/ Is the target user you are trying to notify an internal user within your organization, or an external/guest account?

3/ Are you able to search for and view this user’s profile card in Teams, and can you start a chat with them normally?

4/ Could you try adding this user manually in the Teams “People” app (Contacts)? For reference: Manage your contacts with the People App in Teams

5/ Whether the issue occurs in both Teams desktop and the web client, or only in one of them?

6/ Where are you clicking “Notify availability” in Microsoft Teams? For example, are you using it from:

A 1:1 chat (By right-clicking on a person in the chat list view, and selecting “Notify when available”
Or from Settings > Notifications and activity > Presence (Manage notifications)
For reference: Get notified when someone's status changes in Microsoft Teams

In the meantime, as an initial step, if you are using Teams (Desktop), I recommend you try clearing Teams client cache. For more information and instruction, please refer to Clear the Teams client cache

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

William Chantelois 0 Reputation points

2026-05-16T16:40:13.5+00:00
Hello @Vivian-HT ,

Thank you for taking care of this.

Here are the answers to your questions:

This situation is pretty weird because it works for some users and some not. At the first look, I was thinking that was an administrator that set a policy to notify availability of only people with a tag (like teacher, administrator, etc.) because it works with teachers, but when I tried with a student, it doesn't work. But, accidentally, I interacted with the button on a student, and it surprisingly worked. So that's why I came here.

Every user that I tried is an internal user. I cannot notify availability with external users / guest users.

I can start a conversation and communicate with anyone at any moment.

After careful review about the contacts, I also cannot add some students to contacts. But teachers work. It seems pretty similar to the Notify Availability feature.

After attempting to save, there are 3 errors and responses:

These issues are both tested in the app and the website. The app first and the website for the error codes.

I click in the chat menu next to their profiles.

Finally, I cleared the cache of Teams, and nothing changed because these issues are on the website and the app. But it's always good to clear it sometimes.

Thank you again.
Vivian-HT 17,610 Reputation points Microsoft External Staff Moderator

2026-05-19T03:38:39.76+00:00

Disclaimer: For your privacy and security, please avoid sharing any personal information, I’ve saved the details you shared in a private message for reference.

Dear @William Chantelois,

Thank you again for the very detailed information and for taking the time to test all of these scenarios. Your findings are very helpful and clearly show a consistent pattern.

According to your description, the feature works for some internal users (teachers) but fails for others (students). However, due to the backend error message, the issue might be occurring at the service level rather than within Teams settings or configuration.

Since the issue is reproducible, affects specific users consistently, and occurs in both the desktop app and the web client, it will require investigation from the Microsoft support and engineering team.

I recommend that you create a support ticket through the Microsoft 365 Admin Center so this can be properly analyzed. To do this, please go to the Microsoft 365 Admin Center, navigate to Support, then choose “Help & support,” and submit a new request describing the issue. For more information and instruction, please refer to Get support for Microsoft 365 for business

Note: If you are user, please kindly reach out to your IT admin to help you. If you do not know who your IT Admin is, please refer to this How do I find my Microsoft 365 admin?Thank you for your patience and understanding.

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.