No audio when playing videos or audio on browser

Yau Lau 0 Reputation points
2026-05-16T23:14:44.45+00:00

I have tried different browsers, both Chrome and Edge. I am using Windows 11 Pro version 25h2. I believe this happened after my latest update of 2026-05 .NET Framework Security Update (KB5087054). I have tried just about everything, but no sound from online media, but does work with media on my laptop. I also believe I have all the latest drivers and updates installed.

Microsoft Edge | Audio and video playback | Windows 11
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  1. Paulo GM 67,990 Reputation points Independent Advisor
    2026-05-17T02:17:00.48+00:00

    Hi,

    Does it work if you connect headphones through Bluetooth or wired? If not, play an audio on your browser then open Windows Settings > System > Sound > Volume Mixer. See if the browser would appear under Apps and will show you volume.

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  2. Lucus-V 8,595 Reputation points Microsoft External Staff Moderator
    2026-05-21T20:27:30.94+00:00

    Hi Yau Lau,

    Does the problem go away after uninstalling the update you have mentioned?

    Please try uninstalling it following this article: How to uninstall a Windows Update.

    If you have any updated information, please feel free to let me know.

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  3. AI answer

    2026-05-16T23:15:01.9866667+00:00

    Follow these steps focused on browser/online audio while keeping existing local-audio setup unchanged:

    1. Confirm correct output device in Windows 11
      1. Select the Speakers icon on the taskbar.
      2. Select the arrow to the right of the volume slider (tooltip: “Select a sound output”).
      3. Make sure the preferred speakers/headphones are selected and that this is not an external monitor without speakers.
    2. Set the correct default output device
      1. Select Start > Settings > System > Sound.
      2. In the Output section, select the device used for speakers/headphones. This also sets it as the default.
      3. Test browser audio again.
    3. Run the Windows audio troubleshooter
      1. On Windows 11, run the automated audio troubleshooter in the Get Help app using the “Run the troubleshooter in Get Help” option in the audio support article.
      2. Let it detect and fix browser/streaming-related audio issues.
    4. Update audio drivers (even if they appear current)
      1. Select Start, type Device Manager, and open it.
      2. Expand Sound, video and game controllers.
      3. Right-click the audio device (for example, Realtek or High Definition Audio) and select Update driver.
      4. Select Search automatically for drivers and complete the wizard.
      5. Restart the PC and test browser audio.
    5. Reinstall the audio driver If updating does not help:
      1. In Device Manager, expand Sound, video and game controllers.
      2. Right-click the audio device and select Uninstall device.
      3. If offered, select the option to remove the driver for this device and confirm.
      4. Restart the PC; Windows will reinstall the audio driver automatically.
      5. Test browser audio again.
    6. Try the generic Windows audio driver
      1. In Device Manager, expand Sound, video and game controllers.
      2. Right-click the audio device and select Update driver.
      3. Select Browse my computer for drivers > Let me pick from a list of available drivers on my computer.
      4. Choose the High Definition Audio Device (generic) driver, select Next, and complete installation.
      5. Test audio in Chrome and Edge.
    7. Roll back the audio driver if the issue started after an update
      1. In Device Manager, expand Sound, video and game controllers.
      2. Right-click the audio device and select Properties.
      3. On the Driver tab, select Roll Back Driver (if available) and follow the prompts.
      4. Test browser audio.
    8. Ensure Windows Update is fully applied
      1. Select Start > Settings > Windows Update.
      2. Select Check for updates and install all available updates (including optional driver updates).
      3. Restart and test.

    If none of these steps restore browser audio, use the system restore option mentioned in the audio article to restore from a point before the May update and verify whether online audio resumes working.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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