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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 5%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
I have entered in my serial number over a dozen times and it states my device is registered, but it is still not showing up and I can't submit a warranty issue.
Sandra
i have done that several times, it states device is registered but it does not show up still.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sometimes the device list fails to refresh due to cached data. Try Chrome, Edge, or Firefox in private/incognito mode.
Make sure you're signed into the exact account used during registration. If you have multiple Microsoft accounts, try switching between them.
Go to support.microsoft.com and start a chat or call. A support agent can look up your device by serial number directly on their end and manually open a warranty case for you — they are not limited by the portal glitch.
my device isn't registering even after stating it is registered.
