After wiping by intune, windwos enter winre instead os OOBE.

Question

After wiping by intune, windwos enter winre instead os OOBE.

Li, Jiawei 0

Hi MS,

I am trying Intune's wipe. When I click wipe in intune, there are two options for me to choose from, as mentioned in the document.

https://learn.microsoft.com/en-us/intune/device-management/actions/wipe?pivots=windows

I have 2 Machines(Same environment).

The operation of the first machine selected 'Wipe device, and continue to wipe even if device loses power.' After about 25 minutes, the machine entered WinRE. Open command line->diskpart->lis vol->"C:" and "F:" are RAW. "F:" is partition of image files.

User's image

Another machine does not select any options and goes straight to wipe, taking about 20 minutes to complete and successfully enter OOBE.

However, as stated in Microsoft's documentation, both actions should be 'Resets the device to factory settings, deleting all user data, settings, and MDM policies.' But the former performs 'Overwrites the free space to prevent data recovery.' I'm not sure if this is the reason for the difference between the two situations.

   It would also help me if you could tell me the difference between selecting 'Wipe device, and continue to wipe even if device loses power' and not selecting it.

  Thank you very much!

0 comments

1 answer

Your answer

Answer 1

It doesn't matter which option you select, the end result in your case should still be the same. I think the problem you are having has something to do how the Windows OS was deployed there in the first place. Maybe the "image" you used or your manufacturor has deployed differs from the original method.

You could do a test - grap Microsft Windows creation tool from MS site, start the USB installation media wizard and let it create the Windows OS installation media for you in the right way. Then install a computer as new, remember to delete all existing partitions during the install wizard and join the computer to Intune with autopilot or manually. After the computer is applied correctly in Intune, do the wipe. I bet your Windows reset process will go the right way and you will end up in OOBE :)