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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 64%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
My photos display as blurry only when opening them in MS Photo. They are perfect in the gallery but when you click on one to open the problem arises. see attached
Any advice gratefully accepted.
Regards
Alan Murphy
Miscellaneous topics that do not fit into specific categories.
Is this problem occurring with all image files?
Right click one of those files that is blurry in File Explorer, then select Properties.
On the resulting Properties dialog, select the Details tab.
Please provide a screenshot of the Details tab.
Sorry for the delay in getting back to you. Yes it does happen on all file types. Please see screen shot attached as requested
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 71%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMN%3C/text%3E%3C/svg%3E)
Hi Alan,
This usually happens because Microsoft Photos is displaying a low-resolution preview or has an issue with hardware acceleration/cache, even though the original image file is fine.
A few things you can try:
Go to Settings → Apps → Installed Apps → Microsoft Photos → Advanced Options → Repair
If that doesn’t help, choose Reset
Disable hardware acceleration
Open Microsoft Photos
Settings → turn off “Use hardware-accelerated video encoding” (if available)
Rebuild the Photos app cache
Close Photos
Restart the PC
Then reopen the image
Update Microsoft Photos
Open Microsoft Store → Library → Get Updates
Test another image viewer Try opening the same image in Paint or another viewer. If it appears sharp there, the issue is definitely with the Photos app rather than the image itself.
If the problem started recently, it could also be related to a recent Photos app update.Hi Alan,
This usually happens because Microsoft Photos is displaying a low-resolution preview or has an issue with hardware acceleration/cache, even though the original image file is fine.
A few things you can try:
Reset the Photos app
Go to Settings → Apps → Installed Apps → Microsoft Photos → Advanced Options → Repair
If that doesn’t help, choose Reset
Disable hardware acceleration
Open Microsoft Photos
Settings → turn off “Use hardware-accelerated video encoding” (if available)
Rebuild the Photos app cache
Close Photos
Restart the PC
Then reopen the image
Update Microsoft Photos
Open Microsoft Store → Library → Get Updates
Test another image viewer
Try opening the same image in Paint or another viewer. If it appears sharp there, the issue is definitely with the Photos app rather than the image itself.
If the problem started recently, it could also be related to a recent Photos app update.