Can't create Premium plan in Planner

Dear @Elodie,

I hope you’re having a good day.

Thank you for sharing the detailed steps and for confirming that your Planner Plan 3 license is already assigned, that really helps clarify the situation.

Before going further, just to set expectations: this is a community forum (user‑to‑user) rather than an official Microsoft support channel. I don’t have access to your tenant or backend services, so I’m not able to fix the issue directly. My role here is to help analyze the behavior based on experience and documented scenarios, and I’ll do my best to guide you toward the right direction.

From your description, I understand that you are currently trying to create a Premium plan using a template (Project Management), and the process consistently gets stuck at the final step “Creating your plan…” without completing. You also confirmed that your license is assigned and active, and that the issue happens every time using Microsoft Edge.

The steps you followed are correct, and from a user perspective, there doesn’t appear to be anything incorrect in how you are creating the plan.

A point that may be helpful to clarify is that Premium plans in Planner are not simply an upgraded version of basic plans. When you choose a Premium template, the system initiates a backend provisioning process that relies on Project-related services to create the new plan. Because of that, the step where the process hangs (“Creating your plan…”) is typically not handled fully on the client side.

In situations like this, when there is no error message and the process remains stuck indefinitely, it often suggests that the request has been sent successfully, but the backend provisioning did not complete. This can sometimes happen due to service readiness, environment configuration, or temporary provisioning issues that are not surfaced clearly in the user interface.

Based on that, there are a few things you could try:

1. You might try creating the plan again (possibly after signing out and back into Planner), or testing the same action from a different entry point such as Planner in Teams. In some cases, using a different flow can trigger the provisioning slightly differently.
2. You may also want to confirm whether you are able to create any other Premium template (not just “Project Management”), as that can help determine whether the issue is template-specific or more general.

Regarding your observation about converting a basic plan into a premium plan, Planner does not currently provide a direct “upgrade” path from Basic to Premium. Creating a Premium plan is effectively a separate process rather than a transformation of an existing plan, so the issue you’re seeing is likely unrelated to that assumption.

I hope these observations help provide some clarity and direction, and I really appreciate you taking the time to describe the issue so clearly.

Looking forward to hearing back from you with any updates or additional details. 

Warm regards, 

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