I am not able to access my Hotmail account on my Samsung phone

Question

I am not able to access my Hotmail account on my Samsung phone

Patricia coffey 0

I changed my password on my hotmail account because I wanted to access my account at work. My phone would not allow me to access due to it needed to be updated (the password). When I tried I would keep getting the message “tried too many times”….today I attempted to access Hotmail on my phone, and it mentioned; “unable to authenticate”. How can I get this fixed? I really need to be able to access my email on my phone while I am not at home. Thank you.

Samsung A54 5G, [Removed PII]@hotmail.com

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Answer 1

Atharv Madhav Mandawkar 325 Student Ambassador

Hi @Patricia coffey

Since the issue started after changing your password, it is possible that your Samsung phone still has the old sign-in information saved, which can cause the "tried too many times" or "unable to authenticate" message.

Please try the following:

→ Confirm that you can sign in successfully at Outlook.com from a web browser using the new password.

→ On your Samsung phone, go to Settings > Accounts, select your Hotmail account, and remove it from the device.

→ Restart your phone.

→ Add the account again using the new password.

→ If you are using the Samsung Email app, try signing in through the Outlook mobile app instead to see if the issue persists.

If you still receive the same error, please let us know:

→ Are you able to sign in successfully through a web browser?

→ Are you using the Samsung Email app or the Outlook app?

→ Did the "tried too many times" message appear on the phone only, or also when signing in from other devices?

This information will help narrow down the cause.

I hope this helps. If this answer was helpful, please click Accept Answer and consider giving it an upvote. It helps other users with similar issues find the information more quickly.

Patricia coffey 0 Reputation points

2026-06-08T00:43:42.75+00:00

HI, I tried your suggestion several times and it still did not work. thank you for taking the time to try to assist.
Patricia coffey 0 Reputation points

2026-06-08T00:45:51.9533333+00:00

Oh BTW, When I tried the suggested, them it began telling me that “it cannot authenicate . This is terrible. Whenever I am out, and need to use my email to get authorization codes…of course I cannot because I am not near my computer at home, so as a result I mis out on food apps, etc. if I need to update.