Since the site works on the phone but not on the Windows 10 PC, the block is likely local to the PC (browser, security software, or network settings). For Microsoft Edge on Windows 10, try these steps:
- Clear Edge cache and data
- Open Microsoft Edge.
- Select Settings and more (… in the upper-right) > History > Open history page.
- Select Delete browsing data.
- Under Time range, choose All time.
- Select at least Browsing history and Cached images and files, then select Clear now.
- Check if Norton is still blocking the site
Even if history is cleared, Norton can maintain its own block list.
- Open Norton on the PC.
- Look for any Web protection, Safe Web, or Firewall/Intrusion Prevention settings.
- Check for a list of blocked or unsafe sites and remove the ministry site from that list or mark it as trusted/allowed.
- Try accessing the site again in Edge.
- Verify Edge itself isn’t blocking the site
If Edge shows a warning page (for example, a Microsoft Defender SmartScreen warning that the site is unsafe), use the on-page option to report it as safe if applicable, or:
- Try opening the site in another browser on the same PC (e.g., Chrome).
- If it works in another browser, the issue is specific to Edge; if it fails in all browsers, the block is at Norton or network level.
- Repair Microsoft Edge (if pages generally fail or behave oddly)
- Close Microsoft Edge.
- Go to Start > Settings > Apps > Installed apps.
- Find Microsoft Edge, select it, then choose Modify.
- When prompted Do you want to allow this app to make changes to your device?, select Yes.
- Ensure the PC is connected to the internet and select Repair. This does not remove browser data but can fix corrupted components.
- Check for fake security pop-ups (if you see “Windows Defender” or similar alerts only in the browser)
If a full-screen warning appears only inside the browser (not as a Windows system dialog), it may be a fake security page:
- Press Alt + F4 or Ctrl + W to close the tab/window.
- If needed, press Ctrl + Shift + Esc, open Task Manager, and End task on the browser.
- Reopen Edge and clear cache again as in step 1.
If the site remains blocked only on the PC after these steps, the remaining cause is almost certainly Norton’s web protection or firewall rules. Adjusting or temporarily disabling those protections (with caution) and re-trying the site will confirm whether Norton is the source.
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