I can not login to my onedrive.

Georgi Nachev 0 Reputation points
2026-06-07T09:29:07.57+00:00

I can not login to my onedrive. Recive " This page has been blocked as it violates the Acceptable Use Policy located in the Terms of Use. If you believe this is a mistake, please contact our Support team using M365 Admin Center for further assistance." massage.

Microsoft 365 and Office | OneDrive | For business | Other
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  1. Jess-Q 12,335 Reputation points Microsoft External Staff Moderator
    2026-06-07T10:51:01.0933333+00:00

    Hi @Georgi Nachev,

    Regarding your issue, the error message you're seeing means that Microsoft's automated systems have flagged your account or organization for a potential violation of the Acceptable Use Policy. When this happens, access to OneDrive is restricted at the platform level and cannot be resolved through standard troubleshooting. As this type of restriction can only be reviewed and lifted by Microsoft Support. Please contact them through the Microsoft 365 Admin Center to submit a ticket

    If you are not the Global Administrator:

    If you are the Global Administrator for your tenant:

    Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.

    Before submitting the ticket, make sure the Support Assistant is turned Off as several customers have reported that when the Support Assistant is enabled, the Contact Support option may not appear.

    As shown in the screenshot, simply switch Support Assistant > Off, then enter your issue description. Once disabled, the Contact Support button should appear, allowing you to submit the ticket normally.

    User's image

    As a forum moderator, I do not have access to the internal tools required to investigate or remove this type of restriction. Contacting Microsoft Support through the Admin Center is the most reliable way to review your issue and assist further.

    I hope this helps clarify the next steps. Please feel free to reply if you have any additional details or questions.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-06-07T09:29:18.0133333+00:00

    The message indicates that access to OneDrive (and possibly SharePoint) in the tenant has been blocked by Microsoft for an Acceptable Use Policy (AUP) violation at the service level.

    To proceed:

    1. Contact Microsoft 365 support from the Microsoft 365 admin center:
      • A global or SharePoint/OneDrive admin must sign in to the Microsoft 365 admin center.
      • Go to the SharePoint Acceptable Use Policy page and select Contact support.
      • Submit a support request explaining that OneDrive/SharePoint is blocked with the AUP message and that this is believed to be a mistake.
    2. Work with Microsoft support:
      • Provide screenshots of the error message and affected sites.
      • Respond to any requests for logs or additional details so the case can be escalated to the backend team if needed.

    End users cannot remove this block themselves; only Microsoft can review and restore access after an AUP investigation.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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