OneDrive & SharePoint Access Denied – FraudThrottle#1033 Error Preventing Access to 400 GB of Personal Data

Question

OneDrive & SharePoint Access Denied – FraudThrottle#1033 Error Preventing Access to 400 GB of Personal Data

Lavnish Mali 0

I am unable to access my OneDrive and SharePoint account because I keep receiving the error FraudThrottle#1033. As a result, I cannot view or download approximately 400 GB of my personal data.

This issue is preventing me from accessing my own data, and I would appreciate urgent assistance in resolving it as soon as possible.

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Answer 1

Dear @Lavnish Mali,

I understand the urgency of this situation, especially since this error is preventing you from accessing 400 GB of your personal data. I am here to help you address this immediately.

The FraudThrottle#1033 error is a security flag triggered automatically by Microsoft's automated anti-fraud and compliance systems. This occurs when the system detects unusual activity, a sudden data surge, or compliance flags on an account, resulting in a temporary block to protect the environment.

Because this is an automated, tenant-level security restriction, it cannot be resolved via local troubleshooting (such as clearing browser cache or changing passwords).

To restore access to your data, you must have the block lifted by Microsoft Support. Please follow these steps depending on your account type:

If you are using a Microsoft 365 Business/Enterprise account: Please contact your organization's Global IT Administrator. They will need to open a high-priority service request directly through the Microsoft 365 Admin Center (Support > New Service Request). Microsoft Support engineers can manually review and lift the throttling flag from the backend. Please refer this document for step-by-step guide ticket: Get support - Microsoft 365 admin | Microsoft Learn
If you are the Administrator or using a Personal/Family account: You will need to reach out directly to Microsoft Support via the Microsoft 365 Contact Page (please sign in with your personal account) or your Admin Center portal (please sign in business account with admin role) to request an immediate account review.

I sincerely apologize for the disruption this security block has caused. Our backend support teams have the necessary tools to safely review your data volume and remove the restriction.

Please let me know if you need assistance navigating the support request process.

Lavnish Mali 0 Reputation points

2026-06-11T09:22:51.1066667+00:00

Already shared the information on Support(service request). I have been trying to lift the block since one and a half months but issue is still pending.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-11T23:55:56.4+00:00

Dear @Lavnish Mali,

Thank you for your continued patience, and I’m really sorry to hear that this issue has been ongoing for such a long time. I understand how frustrating it must be to still experience the block after more than a month.

I can see that you’ve already provided the required details through your existing support request, which is the correct step. Since this involves a FraudThrottle/Access Denied restriction, it typically requires investigation and action from the backend team, and unfortunately it cannot be lifted from the user side.

At this point, the best course of action would be to follow up directly on your existing service request and ask for an update or escalation if there has been no recent progress. If possible, you may also request that the case be prioritized given the duration of the impact.

Thank you again for your patience, and I truly hope this gets resolved for you very soon.