I can't get into Google or gmail

Karen Troutwine 0 Reputation points
2026-06-12T18:04:08.9566667+00:00

I am having trouble accessing Google or my gmail acount. I keep getting referred to Bing, and my email is listed under Outlook now.

What's going on and how do I fix it?

Microsoft Edge | Website issues | Windows 10
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  1. Vikki-T 6,335 Reputation points Microsoft External Staff Moderator
    2026-06-13T09:13:36.62+00:00

    Hi Karen Troutwine,

    I understand how confusing this must be, especially if you are simply trying to open Google or Gmail but Edge keeps taking you to Bing instead.

    If your Gmail address appears in Outlook or a Microsoft account area, it does not automatically mean your Gmail account has become an Outlook account. It may just mean that the same email address was added to Outlook or used as a sign-in address somewhere.

    To help narrow this down, could you please confirm a few things?

    • When you type gmail.com or google.com directly into the Edge address bar, does it still go to Bing?
    • Are you typing the website address directly, or searching for “Gmail”/“Google” from the address bar or search box?
    • Where exactly do you see your email listed under Outlook, in the Outlook app, Outlook.com, Windows Settings, or your Microsoft account page?
    • Does the same thing happen if you try another browser?

    In the meantime, please try the following:

    • In Edge, type edge://settings/search into the address bar and press Enter. Check that your preferred search engine is selected under “Search engine used in the address bar.” Microsoft Edge supports changing the address bar search engine from Bing to another supported provider.
    • On the same page, if you see an option for new tab searches, set it to use the address bar instead of the search box.
    • Check Edge startup settings by going to Settings > Start, home, and new tab page. Make sure Bing is not set as the page that opens when Edge starts.
    • Try opening Gmail directly by typing mail.google.com in the address bar, not in the search box.
    • Temporarily turn off extensions by going to Edge > Extensions > Manage extensions.
    • Try an InPrivate window and open Google/Gmail there.
    • If the issue continues, you can reset Edge settings from Settings > Reset settings > Restore settings to their default values. This resets items such as the startup page, new tab page, search engine, and extensions, but it should not remove your favorites, history, or saved passwords.

    Please also let us know the exact page or message you see when you are “referred to Bing,” since that will help a lot. While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding.     

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  2. AI answer

    2026-06-12T18:04:21.6533333+00:00

    This behavior usually means the Gmail account has been added into Outlook/Microsoft 365 and is being accessed through Microsoft services instead of directly through Google in the browser.

    To get back into Gmail directly and stop the redirection behavior, use these steps:

    1. Check Gmail access and IMAP settings
      • In Microsoft Edge, go to gmail.com and sign in directly to the Google account (not through Outlook).
      • Open Gmail Settings (gear icon) → See all settings → Forwarding and POP/IMAP.
      • Under IMAP access, make sure Enable IMAP is selected, then Save Changes.
      • Still in Settings, go to the Labels tab and ensure Show in IMAP is selected for Inbox, Sent Mail, Trash, and All Mail so Outlook can sync correctly if used.
    2. Verify Outlook/Microsoft connection to Gmail
      • If Outlook or Outlook.com is being used, the Gmail account may be connected through the Microsoft Cloud.
      • Make sure the Gmail settings (IMAP enabled and folders visible in IMAP) are correct so Outlook can work without blocking or failing and forcing repeated sign‑in attempts.
    3. Use Outlook only as a mail client (optional)
      • If email is now “listed under Outlook,” that typically means Gmail has been added as an account in Outlook. Email is still stored in Gmail; Outlook is just a client.
      • If Outlook is not desired for Gmail, remove the Gmail account from Outlook’s account list and continue using Gmail via gmail.com in Edge.

    If Gmail still will not open directly and always sends to a Microsoft sign‑in or Bing page, remove any Gmail account that was added as a Microsoft account alias and then access Gmail only via gmail.com in Edge.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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