Reminder not available for To Do tasks on iOS Outlook app

Question

Reminder not available for To Do tasks on iOS Outlook app

Stephen 0

I can add a due date but I can't add a reminder time on To Do tasks in iOS Outlook app. I tested while making changes on iPhone and laptop, everything else updates both devices immediately. Even when I add the time to the laptop app, via Outlook, it does not add it into the iOS app. So it is either a bug or a design flaw, how do we contact support to get it fixed?

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2 answers

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Answer 1

Sophie N 16,990 Microsoft External Staff Moderator

Dear @Stephen,

I understand how frustrating it can be when tasks and due dates sync perfectly across your iPhone and laptop, but the reminder times specifically do not sync or appear in the iOS Outlook app.

From my testing, reminder times for To Do tasks should normally sync between Outlook (web/desktop) and the iOS Outlook app. Since it’s not appearing on your device, this could be a sync issue or app-related problem rather than intended design. I recommend trying the steps below first:

Step 1: Sign out and sign back in to your account on the iOS Outlook app

Go to Settings > select your account > Delete Account
Re-add the account and check again

Step 2: Reset the account in Outlook for iOS

Go to Settings > select your account > tap Reset Account

Step 3: Set the reminder from Outlook on the web

Open Outlook Web (https://outlook.office.com)
Go to To Do / Tasks
Add a reminder time to a task
Then check whether it syncs to your iPhone app

Additional checks

Please confirm your iOS Outlook app version (latest version is recommended)
Ensure iOS itself is up to date
Confirm the task is stored in the same Microsoft account synced to the app

I hope this clarifies the situation. Thank you for your understanding and cooperation. Please let me know how it goes after trying the steps above. I’m here to help further if needed. 

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Stephen 0 Reputation points

2026-06-15T01:27:06.29+00:00

Can you please send me a screenshot showing the reminder time on the iOS Outlook app?
I didn't think it would work but tried those steps anyway and as expected the same result. Also step 3 is irrelevant as I already had a timed reminder on the Windows app and it never displays on the iOS Outlook app, there is no difference from the web to the standard Windows app.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-15T01:51:13.0133333+00:00

Dear @Stephen,

Thank you for your detailed feedback and for taking the time to try the steps. I really appreciate your efforts and understand how frustrating this experience must be, especially when the behavior is not consistent across platforms.

Regarding your request, in my test environment on the iOS Outlook app, the reminder time is displayed directly under the task details once a reminder is set. For example, after assigning a specific date and time, the reminder appears clearly within the task view (similar to how it shows in the Windows or web app).

This is my environmental test; it may differ from yours, or I may not have fully understood your meaning. If any adjustments are needed, please contact me.

I also understand your point that the reminder already exists on the Windows app but does not appear on iOS, and that step 3 may not apply in your case. This difference across platforms is certainly not expected, and it helps narrow down the issue.

Please understand that, as a moderator, the real-world environment and specific conditions on your device may differ from my test setup. That said, I’m here to work closely with you to bridge that gap. We’ll continue to go through this together and do our best to identify what might be causing the discrepancy in your scenario.

If you notice anything different on your side, or if any step behaves unexpectedly, please feel free to share additional details (such as your iOS version, Outlook app version, or screenshots if possible). I’ll be more than happy to continue working with you until we find a suitable solution.

Thank you again for your patience and cooperation. I truly appreciate it.
Stephen 0 Reputation points

2026-06-15T02:17:20.14+00:00

Cheers but it is in the task itself that does not display the reminder time or even the "Remind me" date you showed in your screenshots. It is the time I am trying to update on the iOS app.

Yes if you add a time on the web or Windows app it will display what you have shown but that does not help, you need to click into the task details where the reminder time is missing.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-15T03:02:10.28+00:00
Dear @Stephen,

Thank you for your clarification. I really appreciate you taking the time to explain the behavior in more detail. I understand now that the issue is specifically within the task detail view on the iOS Outlook app, where the reminder time (and even the “Remind me” field) is not visible or editable. I can see how this is frustrating, especially since it works as expected on the web and Windows apps.

In my test environment on iOS, when opening a task and going into the task details, the “Remind me” date and time field is available and can be updated directly within the task. However, I understand from your description that this field is completely missing on your device, even though the reminder exists when set from another platform.

Please understand that, as a moderator, the real-world environment and specific conditions (such as app version, account type, or device configuration) may differ from my test setup. That said, I’m here to work closely with you to bridge that gap, and I truly appreciate the detailed observations you’ve shared, they’re very helpful in narrowing this down.

To help us investigate further, could you please confirm a few details:

Your iOS version

Your Outlook app version

Whether your account is Microsoft 365 work/school or personal

(If possible) a screenshot of the task detail's view on your iOS device, showing the missing reminder field

We’ll continue working through this together and do our best to identify why the reminder field is not appearing in your case. If anything changes or you notice additional behavior, please feel free to share. I’m happy to keep assisting until we find a suitable direction forward.

Thank you again for your patience and collaboration.
Stephen 0 Reputation points

2026-06-15T03:26:59.6833333+00:00

Can you please send me a screenshot of how the task details looks in the test environment?

You should really check production environment first as the changes might not have been migrated. I've always got the latest versions as I work in IT projects as a Tester.

For reference I'm on iOS 26.5, Outlook 5.2622.0 and business account.

I'm not allowed to take screenshots so used my laptop to take it so it's not the best quality but you can see the "Remind me" field is missing. Also note that I can't see all of the text in the steps, there is about 3 times as much written into each step, so that would also be great if it can be fixed.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-15T03:57:46.55+00:00

Dear @Stephen,

Thank you for sharing those details and providing screenshots. I really appreciate your efforts, especially with the limitations you mentioned. Your explanation was very clear and helpful.

I understand that in your Outlook app on iOS, in the task details section, the “Remind me” field is completely missing, preventing you from directly viewing or updating the reminder time. I also checked my environment on the Outlook iOS app and it's similar to yours, but when I downloaded the Todo app, it appeared.

Try downloading the Todo app to your phone and see if it works for you. I hope we can be patient and cooperate as I'm also trying to support you as much as I can.
Stephen 0 Reputation points

2026-06-15T05:31:08.2533333+00:00

No thanks, I don't want another app I already have too many. I raised this so that the Outlook app can be fixed. I'm glad to hear that you got the same result as me and that it is in fact a bug that needs to be fixed ASAP.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-15T05:52:39.1366667+00:00
Dear @Stephen,

Thank you again for your detailed explanation and for sharing your observations, they are very helpful in understanding the issue more clearly.

Given the behavior you’re seeing (missing “Remind me” field in task details and truncated step content), this may require further review by the Outlook product team. The best way to ensure your feedback reaches them directly is by submitting it through the built-in feedback option in the Outlook mobile app.

You can do this by following these steps on your iOS device:

Open the Outlook app

Tap your profile icon (top left)

Scroll down and select Help & Feedback

Tap Send Feedback

Choose Report a Problem, then describe the issue in detail (you can include what you’ve already shared here)

Or you can raise feedback via Microsoft Feedback Portal

Submit your idea: Click "Send Feedback" and explain your feedback.

Upvote similar requests: Add your vote helps the engineering team see how many people are being impacted by this.

Submitting feedback this way allows the engineering team to review real-world cases like yours and helps improve the product.

Please understand that while I don’t have direct control over product changes, I truly appreciate your effort in sharing detailed findings this kind of feedback is very valuable.

If the answer was helpful, please consider clicking “Accept Answer” and giving it an upvote. This small action can make a big difference by helping others with similar questions find this solution more easily.

It’s always a privilege to support you. Your engagement helps make the Q&A forum a more helpful and efficient space for everyone.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-15T23:12:51.3933333+00:00

Dear @Stephen,

I hope you’re doing well. I just wanted to check in and see how things are going with the steps I shared earlier. If you ran into any difficulties at any point or if something is unclear, please don’t hesitate to let me know. I completely understand that these processes can sometimes be tricky, and I’m here to make it as easy as possible for you.

Feel free to share any details or questions you might have, I’m ready to listen and assist you further.

Answer 2

Stephen 0

Yeah I was busy at work...yeah that was easy but you work at Microsoft you should be able to contact the relevant team to get this fixed. I have never liked feedback portals as they are never managed well by the company, especially Microsoft, and people don't take the time to post or vote unless they have a really big issue.

I've done it anyway, but please do what you can to escalate this and get it fixed:

https://feedbackportal.microsoft.com/feedback/idea/d40c53c0-1f69-f111-9b47-6045bdbd0989

PS even before posting I noticed a couple of duplicates below that should have been merged and hence why people don't trust feedback portals. Even when I choose my category there was no To Do or Other option, so I choose Settings which doesn't make sense. It is simple things like this that Microsoft gets wrong and they don't care as nothing changes.

https://feedbackportal.microsoft.com/feedback/idea/ccd1e98d-861c-f111-9730-0022485314bc

https://feedbackportal.microsoft.com/feedback/idea/c9cde9f9-860a-f011-a4dd-7c1e52ead3c1

Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-16T01:25:31.88+00:00

Dear @Stephen,

Thank you so much for taking the time to share your feedback and for submitting those ideas in the feedback portal. I truly appreciate the effort, especially given your concerns about how these are handled. I completely understand your frustration with the experience, including the duplicate entries and category limitations. Your points are valid, and I can see how that would affect confidence in the process.

Regarding escalation, I’d like to clarify transparently that as a community moderator, my role is to help guide, troubleshoot, and collect feedback but I don’t have direct access to internal product engineering teams or the ability to escalate issues in the same way Microsoft employees in product groups can. I’m also not able to make changes to product design or features directly.

That said, the feedback portal is currently the official channel used by Microsoft teams to track feature requests and user-reported issues. Submissions there are reviewed by the product teams, and visibility (such as votes and duplicates) helps them prioritize improvements. I understand it may not always feel responsive, but your submission still contributes to that process.

From what we’ve observed in this case, reminder times for To Do tasks should normally sync between Outlook (web/desktop) and iOS, so when they don’t appear in the iOS app, it may indicate a sync or app-related issue rather than a confirmed design behavior.

In the meantime, I’ll continue monitoring this thread and share any updates or workarounds if they become available. If you notice any additional patterns or changes, please feel free to share. I’d be glad to pass that context along as part of the discussion.

Thank you again for raising this and for your patience, it really does help highlight areas that need improvement.
Stephen 0 Reputation points

2026-06-16T01:34:30.5033333+00:00

Yeah if that is the official portal then it needs to be managed much better. I have been raising this issue for years and no one at Microsoft takes any accountability to fix it.

Just add it to the long list of issues with Microsoft that they might fix one day, months or years later.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-16T02:31:24.67+00:00

Dear @Stephen,

I really hear your frustration, and I’m sorry this has been your experience over the years. I unfortunately don’t have direct access to the product teams or control over the feedback portal, as my role is limited to community support and guidance.
Stephen 0 Reputation points

2026-06-16T02:34:44.7166667+00:00

No worries, I'm used to it now but that is not good enough and not how I operate. Big organisations like Microsoft always make excuses and it is unacceptable in my opinion.

You should have more access/influence, especially when you can see that something is in fact not working correctly.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-16T03:57:32.7266667+00:00

Dear @Stephen,

I completely understand your perspective, and I don’t disagree, it’s frustrating when something clearly isn’t working as expected and takes a long time to improve.

I also appreciate your point about accountability. That said, your feedback is absolutely valid, and I do appreciate you continuing to raise it, it helps ensure issues like this are visible.
Stephen 0 Reputation points

2026-06-16T06:22:45.1466667+00:00

Yeah unfortunately people have come to accept that is how Microsoft operates now. Being such a large company should not be a reason things don't get fixed before designs are updated.

No worries at all, start small and then work your way up to the top that is how I do things. The duplications on the feedback portal need to be fixed and then prioritise feedback that is clearly a defect or design flaw.
Sophie N 16,990 Reputation points Microsoft External Staff Moderator

2026-06-16T06:24:48.2333333+00:00

Dear @Stephen,

I really appreciate you sharing your perspective, it makes complete sense, and your points about prioritization and improving the feedback process are very valid.