How to fix edge signi in error

N None 0 Reputation points
2026-06-16T19:23:05.24+00:00

Correlation Id: [Moderator Note: Personal Info Removed]

Timestamp: [Moderator Note: Personal Info Removed]

DPTI: [Moderator Note: Personal Info Removed]

Message: An unexpected error occurred.

Tag: 7q6ca

Code: 2156265488

Microsoft Edge | Profile, sync, and sign in | Windows 11
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  1. Clary-N 12,235 Reputation points Microsoft External Staff Moderator
    2026-06-17T01:04:51.5633333+00:00

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

    Hi N None,
    Thank you for sharing the error details.

    To help narrow down the cause, could you first try signing in to your Microsoft account at account.microsoft.com? If you're unable to sign in there as well, the issue may be related to the account itself rather than Microsoft Edge.

    If you can sign in successfully on the website, please open Edge and clear the browser cache by going to Settings > Privacy, search, and services > Clear browsing data. Select Cookies and other site data and Cached images and files, then restart Edge and try signing in again. Corrupted cached credentials can sometimes prevent Edge from authenticating properly.

    If the issue persists, please create a new Edge profile by going to Settings > Profiles > Add profile and then sign in with your Microsoft account in the new profile. This can help determine whether the problem is isolated to the current Edge profile.

    Please let me know how it goes. I'll be happy to assist further based on the results.

    If you have additional questions about this answer, please click "Comment".

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  2. AI answer

    2026-06-16T19:23:22.99+00:00

    Follow this checklist to troubleshoot the Microsoft Edge sign-in error.

    1. Remove and recreate the Edge profile 1.1. In Edge, go to edge://settings/profiles. 1.2. Select the problematic profile, and select Remove. 1.3. Close and restart Microsoft Edge. 1.4. Create a new profile and sign in again with the same account.

    Caution: Removing a profile deletes local browsing data (favorites, history, passwords that aren’t synced). Ensure data is synced or backed up before removing the profile.

    1. Clear stored Windows credentials 2.1. Open Control Panel → Credential Manager. 2.2. Under Windows Credentials and Generic Credentials, find entries related to MicrosoftAccount or login.microsoftonline.com. 2.3. Remove outdated or conflicting entries. 2.4. Restart Microsoft Edge and try to sign in again.
    2. Check Windows account and device registration 3.1. Go to Settings → Accounts → Your info, and verify that the account is connected. 3.2. For work or school accounts, go to Settings → Accounts → Access work or school and confirm the organization account is connected. 3.3. If needed, select the work or school account → Disconnect, then Connect and sign in again.
    3. Reset the Token Broker service (Windows sign-in infrastructure) 4.1. Open Command Prompt as administrator. 4.2. Run:
    net stop TokenBroker
net start TokenBroker

    4.3. Restart Microsoft Edge and try to sign in again.

    1. Run the Microsoft Account troubleshooter (if available) 5.1. Go to Settings → System → Troubleshoot → Other troubleshooters. 5.2. Run the Microsoft Account troubleshooter. 5.3. After it completes, restart Edge and test sign-in.
    2. Update Microsoft Edge to the latest version 6.1. Open Edge and go to edge://settings/help. 6.2. Let Edge check for and install any updates. 6.3. Restart Edge and test sign-in again.
    3. If sign-in still fails 7.1. Collect diagnostics before contacting support:
    • Edge version from edge://settings/help.
    • Active policies from edge://policy (export list).
    • Network trace from edge://net-export/ while reproducing the issue.
    • Account type (personal, work, or school).
    • OS version from Settings → System → About.
    • Identity status from edge://identity-internals/. 7.2. Use these details when opening a support case so support can map the correlation ID, tag, and code to the backend error.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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