Recent changes by MS affecting SharePoint shortcuts in OneDrive

Question

Recent changes by MS affecting SharePoint shortcuts in OneDrive

Jack Sparrow 0

Hello everyone, thanks for stopping by to read about my issue, hopefully there is an answer out there...

Last year, I developed a solution to create shortcuts to SharePoint folders within OneDrive in a specific named folder(subfolder to the root) so it would always be on top in Windows Explorer for everyone and it has been working flawlessly until last month. Recently, I started getting an "Invalid Request" error in the Graph call and spent today troubleshooting, what I found was I cannot for what ever reason, create a shortcut in a subfolder in any user's OneDrive anymore, instead, if I create it in the root of the user's OneDrive, it doesn't have an issue. I know I have the right ID of the subfolder that was created since I can create a folder or text document within the subfolder through an Graph call. I am also stumped on trying to find the shortcut as it is not returned in the call when I look for it within the root, only files and folders are returned.

I have a couple of questions, one, what has changed recently at MS that would create this issue then secondly, how to move the shortcut into a subfolder when it's not being shown to exist or if this is even allowed anymore? I read a couple of threads out there about users not being able to move shortcuts, not sure if this is the direction MS is heading or not.

Thanks for your time!

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Answer 1

Hi @Jack,

Based on your sharing, there is a possibility that your issue may relate to the new Microsoft 365 road map item for a dedicated Shortcuts folder option. Refer to MC1385585 - OneDrive: New Shortcuts folder option when adding shortcuts | Microsoft 365 Message Center, Microsoft will roll out a new Shortcuts folder option where users can save new shortcut to a dedicated folder instead of OneDrive root. Moreover, backend-service changes can affect shorts, including some appearing as .url internet shortcuts temporarily. However, this is a personal assumption, and I cannot find no Microsoft help article or official documentation that clearly state or confirm this behavior. That said, I'm really sorry that I can't help gathering more insights related to this issue.

(This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.)

For you to receive the best suggestion and guidance in this situation, I highly suggest reaching out to Microsoft Support for deeper troubleshooting and resolution. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

Here’s what your Microsoft 365 Global Admin (IT Admin) should do next:

To create a support ticket to Microsoft, please sign into Microsoft 365 Admin Center > at the bottom-right, select the Help & Support button (green icon) > Contact Support. For detailed instructions on how to create a support ticket, please refer to Get support - Microsoft 365 admin.
If phone assistance is preferred, your admin can use the following link to find the correct contact number: Global Customer Service phone numbers - Microsoft Support

Note: If you are not the Global Administrator, please work with your Microsoft 365 Global Admin to complete these steps, as only they have the required permissions. If you don't know who your IT administrator is, please refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, my role here is limited to providing general guidance and solutions that can be applied by users. Please know that even though I can't directly intervene, directing you to the correct, specialized support is the most effective help I can provide from my position.

I truly hope you get your issue resolved swiftly. Wishing you a wonderful day ahead.

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Jack Sparrow 0 Reputation points

2026-06-18T21:46:02.1933333+00:00

Thanks Hendrix C,

Strange, would have thought MS would have documentation before implementation out there to kind of give someone a hint something is changing.

Spent a few hours googling around and still didn't find a definite answer as I think this is too new of an issue.

Ended up staging things differently and now I am all good until the next change. Bummer though...
Hendrix-C 18,250 Reputation points Microsoft External Staff Moderator

2026-06-19T22:42:07.3133333+00:00

Hi @Jack,

Greatly appreciate your response.

I sincerely apologize that I could not provide a definitive explanation or resolution for your concern at this time. However, I'm really glad and relieved that everything is still under control and the problem haven't caused such negative impact to your daily workflow. If the issue recurs, please follow the guide provided in my initial post so you can contact the Microsoft Support agent and receive assistance promptly.

If you have any other concerns or questions in the future, please don’t hesitate to reach out. Not only will I be happy to assist you, but all moderators in the Q&A forum will also do their best to provide support and guidance.

Many best wishes for a wonderful day.