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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 15%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
I run Windows 11 Pro on a Dell Inspiron 15 3530 Laptop. When I log into the Dell Support site and click on an internal page link, I get an "Access Denied"
message. What's wrong, and how do I fix it?
Troubleshooting website display or functionality issues in Edge on Windows 11
Is that internal page link meant for the general public?
It was linked to from a public page, so I suppose it was meant to be public.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 15%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOI%3C/text%3E%3C/svg%3E)
Sorry to hear you're having trouble.
Please try clearing the cookies via the Settings menu for your browser. You can either choose to find Dell specific cookies or just delete all cookies.
Please note that this may require you to log back into websites so make sure you know your login credentials before doing this.
Been there, done that--it made no difference.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 2%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELV%3C/text%3E%3C/svg%3E)
Hi Roger Blair,
Can you visit the same link with another browser?
The message "Access Denied" is usually related to server-side but not Windows or Edge issue. May be Dell has removed the content.
If you have further information, please feel free to let me know.
I can access it through Chrome, so the content is there--I just can't get to it in Firefox.
Hi Roger Blair,
Since the problem occurs on Firefox only, you should contact Firefox for the most appropriate assistance.
I have, but they couldn't help me. I guess I'll be using chrome for the Dell Support site.
Hi Roger Blair,
That's a good workaround at this moment.
We are sorry for any inconvenience may have caused and thank you for understanding.