Outlook widget on new device

Follow these steps on the new iPhone to get Outlook calendar data showing in the widget again:

1. Confirm the Outlook account is fully set up and syncing
   • Open the Outlook app on the iPhone.
   • Make sure the correct account is added and that Calendar items appear correctly inside the Outlook app itself (not just Mail).
2. Check that Calendar is enabled for the account in Outlook
   • In Outlook, go to the Calendar view.
   • Tap the three lines in the upper left-hand corner.
   • Under the email accounts list, make sure “Calendar” is selected for the account whose events should appear.
   • If the email address is not listed, the account may have been added as IMAP, which does not sync calendar. Remove the account and re-add it using the proper Exchange/Outlook option (not IMAP).
3. Ensure Outlook has permission to access Contacts/Background refresh (helps sync)
   • Open the iOS Settings app.
   • Scroll down and tap Outlook.
   • Turn on Contacts and Background App Refresh.
4. Reset the Outlook account sync (if calendar still doesn’t show)
   • In the Outlook app, go to Settings (gear icon).
   • Tap the account that is not syncing correctly.
   • Tap Reset Account and let Outlook resync.
   • Check the Calendar in Outlook again.
5. Remove and re-add the account if needed
   If reset does not help:
   • In Outlook, go to Settings > tap the account > Delete Account > Delete From This Device.
   • Add the account again using the documented setup steps for Outlook for iOS.
   • After re-adding, confirm events appear in Outlook’s Calendar, then check the widget.
6. Re-add the Outlook calendar widget on iOS
   • On the iPhone Home or Today View, touch and hold an empty area until apps jiggle.
   • Tap the + in the corner.
   • Find Outlook in the widget list and add the calendar widget again.
   • Make sure it is configured to show the same calendar/account that is enabled in Outlook.

If the calendar is visible inside Outlook but still not in the widget after these steps, use the in-app support option (Settings → Help & Feedback → Contact Support) so Outlook mobile support can review the account and sync state.

References:

• Can't sync calendar and contacts with my phone or tablet
• Set up the Outlook app for iOS
• Troubleshoot Outlook mobile issues
• Optimize the Outlook mobile app for your iOS or Android phone
• Manage your day wherever you are