How to cancel a shipment where work ID has been allocated already ?

Nolack, Eméline 0 Reputation points
2026-06-22T07:07:19.23+00:00

Hello,

I created a shipment ID, shipment has been processed (not completly) now we discover that we do not have all items physically in warehouse. We'd like to cancel the full shipment and created a new one but a work ID has already been created for this shipment. How can we cancel the shipment ?

@SHIPMENT Wh

Microsoft 365 and Office | Project | For business | Other
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  1. Tamara-Hu 17,955 Reputation points Microsoft External Staff Moderator
    2026-06-22T08:30:44.28+00:00

    Hello @Nolack, Eméline,

    Thank you for your question.

    Since your query is related to Dynamics 365 Supply Chain Management, I would kindly recommend reposting it in the dedicated Dynamics 365 community, where Dynamics specialists and product experts are more actively involved and better equipped to provide detailed guidance on warehouse management scenarios such as shipments and work IDs.

    The Microsoft Q&A forum is primarily focused on Microsoft 365 and related services, and my coverage on Dynamics 365 topics is limited. As such, the Dynamics 365 community is the most appropriate place to receive timely and authoritative assistance, and your question could also help other users facing a similar situation.

    I sincerely apologize for any inconvenience this redirect may cause. My intention is to help guide you to the right support channel where your scenario can be properly reviewed and resolved.

    In the meantime, you may find it helpful to review Microsoft’s official documentation for Dynamics 365 Supply Chain Management here: Dynamics 365 Supply Chain Management documentation | Microsoft Learn

    Thank you for your understanding, and I hope you will be able to get the assistance you need through the Dynamics community.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-06-22T07:07:47.6966667+00:00

    Use warehouse work cancellation and load/shipment cleanup; the shipment itself can’t be canceled while related work and reservations still exist.

    A practical sequence based on the described situation:

    1. Check and close/cancel all work for the shipment/load
      Use one of these pages to find all work IDs linked to the shipment:
      • All loads:
        1. Go to Warehouse management > Loads > All loads.
        2. Select the load that contains the shipment.
        3. On the Action Pane, Loads tab, Related information group, select Work.
        4. For each work ID, make sure the Work status is Closed or Canceled. If not, complete or cancel the work.
      • All shipments:
        1. Go to Warehouse management > Shipments > All shipments.
        2. Select the shipment.
        3. On the Action Pane, Shipments tab, in the Work group, select Work details.
        4. Ensure every work ID has status Closed or Canceled.
      If work remains open/in progress or blocked by a wave, either complete it or cancel it:
    2. Cancel work IDs that should not be executed
      When the shipment must be abandoned and the work should not be performed:
      1. Go to Warehouse management > Periodic tasks > Clean up > Cancel work.
      2. In Work ID, enter the work ID to cancel. The work must have status Open, In progress, Canceled, Combined, or Closed.
      3. Select OK, then Yes to confirm.
      4. Repeat for all work IDs related to the shipment/load.
      If work is blocked because the wave is still processing, first clean up the wave data, then cancel work if needed:
      • On the load/work, open Wave from Related information and on the Waves page select Cleanup wave data.
      • Then use Cancel work as above.
    3. Return inventory and remove reservations if needed
      If items were already picked and reserved for the related sales order, reverse that work so inventory goes back to the original location and reservations can be removed:
      1. Go to the relevant load of the sales order.
      2. On the load line, use Reduce picked quantity or on the Action Pane use Reverse work.
      3. This sets the work to Canceled and automatically creates and processes inventory movement work to put stock back.
    4. Delete or adjust the load/shipment
      After all related work is Closed or Canceled and inventory is reversed as needed:
      • Delete the load; the shipment is deleted with it.
      • Alternatively, use Confirm and transfer to cancel remaining quantities on the load. Note that remaining quantities can be canceled only for load line quantities that are not picked and that do not have noncanceled work associated with them. If any work is still in process, only load splitting is possible, not canceling remaining quantities.
    5. Recreate the shipment
      Once the original load/shipment and work are cleared and inventory is back in the correct locations, recreate the shipment by releasing the corrected sales/transfer order to the warehouse.

    This approach ensures that work and reservations tied to the original shipment are fully canceled or completed before the shipment/load is removed and a new shipment is created.

    References:

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