Need to setup MS Office 2024 for Lenovo laptop

Vasantha Rajesh 0 Reputation points
2026-06-22T09:14:02.7866667+00:00

Hi,

I had recently purchased from Amazon Lenovo ThinkBook 16 with Win11 Home and Office 2024.

(PII Removed). I had issue with my setup PIN and after many options, had to reset my Windows.

Win 11 is recovered now but unable to setup office 2024 and Product key received in the laptop package is 13 letters.

Kindly help to setup office 2024 and the right product key to be applied.

Thanks in advance

Regards,

Vasantha

Microsoft 365 and Office | Other
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  1. Estrella721 41,285 Reputation points Independent Advisor
    2026-06-22T22:27:05.55+00:00

    Thank you for the reply.

    Your Office license is permanently associated with your old email address, as that email address serves as the Microsoft account that owns the Office license.

    Please note that the license cannot be transferred to a different Microsoft account. To use your Office license again, you will need to recover access to your old Microsoft account.

    Do you still have an active verification method linked to that account, such as a recovery email address, phone number, or authenticator app? If so, you can try resetting your password here:

    https://account.live.com/ResetPassword.aspx

    If not, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

    Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

    Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

    Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.

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  2. Vasantha Rajesh 0 Reputation points
    2026-06-22T11:31:23.3133333+00:00

    Thanks for your response.

    Yes. Office 2024 came preinstalled with this Laptop.

    I used another Microsoft account before windows reset which is now not retrievable. Post reset new Microsoft account was created, and I don't see Office Home 2024 listed so would want office to be setup again.

    How do I get the product key mapped to the old MS account?

    Product key given in the laptop package is only 13 digits. Do I need to insert that in any specific link to enable the product key of 25 chars.

    Can you please help to enable the product key to this MS account?

    Please advise.

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  3. Estrella721 41,285 Reputation points Independent Advisor
    2026-06-22T09:54:14.8366667+00:00

    Hi,

    An Office Home product key should consist of 25 characters. Did the Office apps come preinstalled on your device?

    Had you already used Office on this laptop before the reset? Usually, the Office license is already linked to the Microsoft account that was used to activate it.

    Go to: https://account.microsoft.com/services and sign in with your Microsoft account.

    Can you see Office Home 2024 listed there?

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