Seat Visibility Check

Evelyn Götz 0 Reputation points
2026-06-22T16:21:19.45+00:00

Hi Microsoft Support Team,

Deal ID: 2724689 Publisher: Joyn CH (Goldbach) Network: 3218 Microsoft SSP Seat: 3218 DSP: Active Agent

We are giving bid requests for the deal, but no impressions are being won, even after increasing the CPM significantly (up to €70 for testing purposes).

The publisher has already been asked to verify the deal configuration on their side. During our investigation, we noticed the following message associated with the bidder: From: [******@goldbach.com]

"100% deal is n/a for auction"

Could you please help us understand what this message indicates and whether it points to a bidder- or deal-configuration issue on the Microsoft side?

Any additional details from your logs regarding why the bids are not participating in or winning the auction would be greatly appreciated.

Thank you in advance for your support.

Best regards, Evelyn Götz

Microsoft Advertising | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. MS Advertising - Len 0 Reputation points Microsoft External Staff Moderator
    2026-06-22T21:48:10.1+00:00

    Hi Evelyn Götz,

    Thank you for using our Microsoft Advertising Learn Q&A Platform!

    Thank you for reaching out and for sharing the details of your investigation. 

    I understand you're looking for more information regarding the message "100% deal is n/a for auction" and the reasons why impressions are not being won despite increasing the CPM. While we appreciate the context you've provided, this inquiry falls outside the scope of support provided through this channel.

    To ensure you receive the most accurate guidance, we recommend contacting Xandr Support, as they have the specialized expertise and access to review deal-level configurations, auction participation, bidder behavior, and related log data. Their team will be in the best position to investigate the message you identified and provide additional insights into why bids may not be entering or winning the auction.

    We appreciate the troubleshooting you've already completed with the publisher and hope that connecting with Xandr Support will help move your investigation forward efficiently.

    To reach the right support for your concern, you may go to this link Microsoft Advertising Customer Support Portal and Sign in to the Microsoft Advertising Customer Support Portal using your Microsoft email address then click “Contact Support”. 

    Thank you for your understanding, and we wish you success in resolving this matter.

    Our support teams are pleased to engage in more in-depth discussions about your account through phone, chat, or email to offer review assistance, please see our support page to reach out! 

    Kind regards,

    Len | Microsoft Advertising Support Specialist | 800-518-5689 

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.