Account Blocked, Unable to Appeal. Need Human intervention.

The account is blocked because Microsoft Advertising detected a security or policy issue, or the advertiser identity verification (AIV) failed and the appeal has already been submitted.

When AIV fails and an appeal is submitted:

• Only three AIV attempts are allowed.
• Once an appeal is submitted, no new AIV attempt can be made until the appeal is reviewed.
• Appeals typically take 7–10 business days to review.
• Only one appeal can be submitted, so no further self-service appeal is available after that.

To move forward, use the supported human channels:

1. Check AIV status and appeal state
   1. From the left navigation, hover over Settings and select Account verifications.
   2. If the AIV status shows as failed and a blue appeal message or link is still present, follow that link to confirm the appeal was submitted.
2. If the account is blocked for policy/security reasons
   • The message “Your access to Microsoft Advertising is currently blocked. We have detected unusual activity in your account…” indicates a suspension for security or policy reasons.
   • In that case, review possible policy violations and submit an appeal via the portal if available, or proceed to Support.
3. Contact Microsoft Advertising Support for human intervention
   • If the appeal has already been submitted and there is no further option in the portal, contact Support and provide:
     • The Microsoft Advertising account ID.
     • Confirmation that an AIV appeal with business documents has already been submitted.
     • Any relevant details about the campaign and business to help the support agent review the block.
   • Support or an account manager is the escalation path when self-service options are exhausted.

Until the appeal review or support case is completed, no additional AIV attempts or self-service unblocks are available.

References:

• Account access troubleshooting
• Identity verification status
• Advertiser identity verification appeals