Static Web App stuck in enterpriseGradeCdnStatus = Disabling, never reaches Disabled — blocks Standard to Free downgrade

Question

Static Web App stuck in enterpriseGradeCdnStatus = Disabling, never reaches Disabled — blocks Standard to Free downgrade

Nikola Cvitanovic 0

My Static Web App's enterprise-grade edge (Azure Front Door integration) is stuck. After clicking Disable on Enterprise-grade edge, enterpriseGradeCdnStatus went to Disabling and has stayed there for 8+ hours — it never reaches Disabled.

Environment: Static Web App, Standard SKU, region West Europe, deployed via SWA CLI. Two custom domains, both Ready. No linked backends, managed functions, or private endpoints.

What I've tried:

az staticwebapp enterprise-edge disable -> returns success, status stays Disabling indefinitely.
Re-enabling goes to Enabled instantly; disabling again hangs in Disabling again (reproducible — enable is fine, disable always stalls).
Direct ARM PATCH of properties.enterpriseGradeCdnStatus to Disabled is silently coerced back to Disabling; setting it to null returns BadRequest: Unexpected token Null when parsing enum.
No Microsoft.Web/staticSites/write operation appears in the Activity Log driving the transition — the status looks orphaned with no running operation behind it.
The SKU downgrade Standard to Free is rejected while in this state: BadRequest: EnterpriseGradeCdnStatus is invalid.

Question: How can I force the edge teardown to complete (reach Disabled) so I can downgrade to Free? Is there a way to clear this orphaned Disabling state without a paid support plan? Anyone seen this and had it self-resolve?

Golla Venkata Pavani 6,185 Reputation points Microsoft External Staff Moderator

2026-06-23T21:38:00.3833333+00:00
Hii @Nikola Cvitanovic

Thank you for reaching us regarding the issue.

Enterprise-grade edge is a managed Azure Front Door integration that is enabled and disabled through the Azure platform. The documentation describes how to enable and disable the feature and notes several operational considerations, but it does not document any supported method to manually force the enterpriseGradeCdnStatus value to Disabled through ARM, REST API, or Azure CLI.

The documentation also states the following:

Enterprise-grade edge is available only on the Standard hosting plan.

Custom-domain-related changes can require propagation time, and deleting a custom domain mapping can take up to 48 hours to propagate.

The service manages the Azure Front Door and CDN resources on behalf of the customer as part of the managed experience.

Based on the published documentation, there is currently:

No documented mechanism to clear an orphaned Disabling state.

No documented API or ARM operation to force the Enterprise-grade edge teardown to complete.

No documented procedure to bypass the Enterprise-grade edge state validation when changing hosting plans.

if enterpriseGradeCdnStatus remains in Disabling for an extended period and prevents the Standard-to-Free downgrade, the behavior is not addressed by any documented self-service recovery procedure.

Recommended Next Steps

Continue monitoring the status using the documented command:
az staticwebapp enterprise-edge show --name <your-swa-name> --resource-group <your-rg>

allow up to ~48 hours for enterpriseGradeCdnStatus to reach Disabled, then retry the Standard > Free downgrade.

Open a support ticket in the Azure portal under your Static Web Apps resource (Technical issue). Provide:

Subscription ID, resource group, and Static Web App name.

Timestamps of the disable attempt.

Output from the show command and screenshots of the portal/CLI.

Reference:
https://learn.microsoft.com/en-us/azure/static-web-apps/enterprise-edge?tabs=azure-portal
https://learn.microsoft.com/en-us/cli/azure/staticwebapp/enterprise-edge?view=azure-cli-latest

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.
Golla Venkata Pavani 6,185 Reputation points Microsoft External Staff Moderator

2026-06-24T19:03:14.1566667+00:00

Hi @Nikola Cvitanovic

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?

1 answer

Your answer

Golla Venkata Pavani 6,185 Reputation points Microsoft External Staff Moderator

2026-06-24T19:03:14.1566667+00:00

Hi @Nikola Cvitanovic

I'm just reaching out to see if your issue has been resolved or if you've had a chance to review my previous comment?

Answer 1

hi Nikola Cvitanovic & thx for sharing urs issue here at Q&A portal,

the SWA edge state got stuck in the Static Web Apps control plane.

Since enable works but disable always lands back in Disabling, and ARM PATCH gets coerced back, this prob isn’t a client/CLI issue. The backend still thinks the enterprise edge teardown is pending or failed, but there’s no visible operation left for u to complete.

I wouldn’t try to force enterpriseGradeCdnStatus with raw ARM anymore. That property is service-owned state, so ARM will just normalize it back or reject invalid enum values. Annoying, but expected.

Best things to check before support: remove/verify custom domain edge config, confirm no Front Door/custom domain association is still pending, then retry disable once. If it still stays Disabling after hrs, it needs backend cleanup.

Assume the useful docs will be next list

https://learn.microsoft.com/en-us/azure/static-web-apps/enterprise-grade-edge

https://learn.microsoft.com/en-us/azure/static-web-apps/plans

https://learn.microsoft.com/en-us/azure/static-web-apps/custom-domain

For the downgrade block, MS needs to clear the orphaned edge state or finish the teardown from the backend. Open a Static Web Apps support case w/ resource ID, region, UTC disable time, current enterpriseGradeCdnStatus, the failed downgrade error, and Activity Log showing no running write op.

If u don’t have a paid plan, try a billing/subscription support path and explain this is blocking SKU downgrade/cost reduction due to a stuck platform state. Community can’t really reset that enum. It’s one of those ‘portal button says disable, backend says nah’ situations.

rgds,

Alex

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