Hi Sabrina Colthorp,
In most corporate environments, license changes and role-based access adjustments are handled by your organization’s IT department or licensing administrator. Since you’re with Fresenius, the right point of contact would typically be your internal IT support team or the Microsoft licensing administrator assigned to your company. They have the ability to review your current license, determine what edition or service plan you need, and then apply the change through Microsoft 365 Admin Center or your enterprise agreement.
If you’re unsure who that is, I recommend opening a ticket with your local IT helpdesk or contacting your facility’s IT manager. They can escalate to the global licensing team if needed. Microsoft support can assist once your organization’s licensing administrator initiates the request, but the first step is always through your internal IT chain. This ensures that license changes align with company policy and compliance requirements.
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Jason.