Surface 7 Laptop no touchscreen on external monitor

Question

Surface 7 Laptop no touchscreen on external monitor

Paul B 0

Hi all

I've got a Uperfect external monitor and the touchscreen on the monitor does not work. I checked my device manager and I cannot find the intel or HID-compliant touch screen driver.

Can anyone help please, thanks

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Answer 1

Clary-N 12,235 Microsoft External Staff Moderator

Hi Paul B,

I understand you're having trouble getting touch functionality working on your Uperfect monitor with your Surface Laptop 7.

Could you let me know how the monitor is connected (USB-C only, HDMI + USB or through a dock)? Many portable touchscreen monitors require a USB data connection in addition to the display connection for touch input to work.

You can also try opening Device Manager > View > Show hidden devices and checking under Human Interface Devices for any HID-compliant touch devices. If you find any disabled or hidden entries, try uninstalling them and then select Action > Scan for hardware changes. It's also worth checking for any available Windows, Surface driver and optional updates.

If possible, please also let me know whether the monitor's touch functionality works when connected to another device. That can help narrow down whether the issue is with the monitor, the connection or Windows.

If you have extra questions about this answer, please click "Comment".

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Clary-N 12,235 Reputation points Microsoft External Staff Moderator

2026-06-26T07:08:46.1033333+00:00

Hi Paul B,

May I know if you have got any chance to check my answer?

I am glad to help if you have any other questions.
Paul B 0 Reputation points

2026-06-26T09:49:09.3966667+00:00

Hi,

Thank you for your reply.

I'm using USB C and I've tried my Samsung phone & tablet as well now, neither worked.

When I searched for the HID it was not there, not in the hidden and I've updated, scanned for hardware changes etc and still it's not there. I've also had the monitor plugged into the charger as I've read some do not work without a lot of charge but still no luck.

I've written to Uperfect as well.

Thanks again
Clary-N 12,235 Reputation points Microsoft External Staff Moderator

2026-06-30T07:27:10.66+00:00

Hi Paul B,

Thank you for the update and I appreciate you taking the time to perform those tests.

Since the touch functionality is not working on your Surface Laptop 7, Samsung phone or tablet and no HID-compliant touch device is appearing in Device Manager, this may point to an issue with the monitor itself, the USB-C connection or the monitor's firmware/configuration rather than with Windows or your Surface device.

It's a good step that you've already contacted Uperfect, as they may be able to confirm whether the monitor requires specific settings, firmware updates or a particular USB-C cable for touch functionality.

If possible, I would also recommend testing your Surface Laptop 7 with another touchscreen monitor that is known to have working touch input. This can help determine whether the issue is specific to the Uperfect monitor or affects touch displays more generally on the device.

Please let me know if Uperfect provides any additional information or if you're able to test with another touchscreen monitor. I'll be glad to continue assisting you.
Clary-N 12,235 Reputation points Microsoft External Staff Moderator

2026-07-01T07:35:03.5333333+00:00

Hi Paul B,

Please let me know if there is anything I can help by leaving your comment down here.
Paul B 0 Reputation points

2026-07-01T08:16:58.81+00:00

You are correct, it was indeed a faulty monitor so being sent back.

Thank you for your time
Clary-N 12,235 Reputation points Microsoft External Staff Moderator

2026-07-01T23:56:02.31+00:00

Hi Paul B,

Thank you for the update.

I'm glad the cause was identified and that the faulty monitor is being returned. Hopefully the replacement resolves the issue.

If you need any further assistance, feel free to let me know.

Take care and all the best!