#how to fix sign in on outlook using my gmail accounts

T. Higgins 0 Reputation points
2026-06-24T20:01:43.7166667+00:00

I opened up outlook this morning and all of a sudden it wants me to sign into my email account that i want to get into . Which is a gmail account . I try to go through the steps and then it errors out saying it was unable to load account , i try to manage the account and it wont let me do that either . What going on with the outlook for it to be doing this ??


Moved to Outlook | Windows | New Outlook for Windows | For business

Outlook | Windows | New Outlook for Windows | For home
0 comments No comments

3 answers

Sort by: Most helpful
  1. Chloe-V 9,110 Reputation points Microsoft External Staff Moderator
    2026-06-25T03:07:04.67+00:00

    Hi T. Higgins,

    Welcome to Microsoft Q&A forum. 

    I understand how frustrating it is when Outlook suddenly asks you to sign in again and then fails to load your Gmail account.

    Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

    Since you are using New Outlook, please try removing and re-adding the Gmail account using the Google sign-in option:

    • Open New Outlook.
    • Go to Settings > Accounts > Email accounts.
    • Select your Gmail account and choose Remove.
    • Restart New Outlook.
    • Go back to Settings > Accounts > Add account.
    • Enter your Gmail address and complete the Google sign-in page.
    • When prompted, make sure you allow Outlook/Microsoft access to your Gmail account.

    When adding Gmail to Outlook, the Google permissions window should appear and you need to choose Allow for the connection to complete.

    If it still fails, please sign in directly at Gmail in a browser and check whether Gmail asks for any security verification. Also, if your Gmail account uses 2-step verification and Outlook asks for a password instead of opening the Google sign-in page, you may need to create and use a Gmail app password.

    Please feel free to let me know if you have any further updates, thanks.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Was this answer helpful?

    1 person found this answer helpful.

  2. Travis Higgins 0 Reputation points
    2026-06-30T21:35:53.6766667+00:00

    Thank yopu i will try what you said

    Was this answer helpful?

    0 comments No comments

  3. Travis Higgins 0 Reputation points
    2026-06-30T21:32:38.82+00:00

    No i have not been able to check your answer , honestly i dont know where it is at . so if you could repeat the answer id appreciate it

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.