Training: Instruction to develop new skills.
Hello @Pearce, Robert
Thank you for reaching out to Microsoft Q&A and I am sorry you are experiencing this issue.
You are correct that existing ADT4T subscribers can renew, and ADT4T renewals are not automatic.
Please try renewal directly here:
- Go to the ADT4T management portal: https://azureforeducation.microsoft.com/Order
- Select Renew an existing plan.
- Search for your institution and select the correct subscription ID.
If the renewal links are looping (as you described), use the official ADT4T support route so the team can fix the subscription path on the backend:
- ADT4T Plans Support: https://azureforeducation.microsoft.com/institutions/Contact
When opening the case, include:
- Institution name (Nottingham Trent University)
- Subscription ID (if available)
- Admin sign-in email
- Screenshots of the looping pages
- Impact statement (2000 students affected)
Because your institution is on Volume Licensing, if this appears tied to agreement/contract metadata rather than portal UX, also open a Volume Licensing support request:
- VL support via Engage Center: https://learn.microsoft.com/microsoft-365/commerce/licenses/contact-vl-support?view=o365-worldwide
Please 'Upvote' (Thumbs-up) and 'Accept' as answer if the response was helpful. This will be beneficial to other community members who face the same issue.
Best regards,
Andrew S Taylor