shared agenda is not visible anymore

Question

shared agenda is not visible anymore

J Reuvers 0

Dear mr, mrs,

I've share my agenda with my wife and visa versa.
We were able to see each others agenda in outlook.com and outlook mobile app. Even create meetings in each others agenda. Till some weeks ago.
The shared agenda's are not visible anymore.
Not in outlook.com web and not in the mobile app. Not in my wife's app and not in mine.

I tried to remove the shared agenda's and create them again.

We received emails to accept the new shared agenda's, but the shared agenda's are still not visible.

Please, help to make the shared agenda's visible again.

Thank you in advanced.

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Answer 1

Victor1-V 9,985 Microsoft External Staff Moderator

Hello J Reuvers,

I understand that the shared calendars between you and your wife were previously visible and editable in Outlook.com and the Outlook mobile app, but they no longer appear on either side even after re-sharing and accepting the invitations.

Since the same behavior happens in both Outlook.com web and the Outlook mobile app, this does not seem to be only a local app sync issue. Please first check whether the shared calendars are simply hidden in Outlook.com by going to Calendar and reviewing all calendar groups, such as My calendars, Other calendars, People’s calendars, and Shared calendars.

If the shared calendars still do not appear after that, please contact Outlook.com support so they can review the account from their side:

Go to Outlook.com and sign in.
Click the Help icon (question mark) in the top right corner.
In the Help pane that opens, search for "email management"), then press Enter.
Scroll down the page until you see "Still need help?", click Yes.
Select "Chat with a support agent in your web browser."
Review the description of your issue and confirm your email address (ensure it's an email you can access).
Click Confirm to create the service request and then Start chat to connect with an agent.
The screen will indicate that your request has been submitted and the system is connecting you to Outlook.com live chat support, which may take a moment to load.

Please note that this is a user-to-user forum, so contributors cannot access your Outlook.com account or restore calendar data from the backend. If the calendar is missing from both web and mobile after re-sharing, Outlook.com support is the most appropriate next step.

Victor1-V 9,985 Reputation points Microsoft External Staff Moderator

2026-06-30T11:57:59.1466667+00:00

I hope you are doing well!

I'm following up to check if you've had a chance to look over my reply.

Please feel free let me know if you need any further assistance. I look forward to hearing back from you.
J Reuvers 0 Reputation points

2026-06-30T19:46:28.97+00:00

Hello Victor1-V,
I'm good. Thank you.
Unfortunately all you suggest didn't help. That's what I wrote you already.
The support email is hard to find. Could you send a link?
Victor1-V 9,985 Reputation points Microsoft External Staff Moderator

2026-07-01T11:10:09.39+00:00

Thank you for the update. May I ask what happened when you tried the contact steps I shared earlier? For example, did the Still need help? option not appear, or were you unable to reach the chat support screen?

Outlook.com does not have a direct public support email address that we can provide. The correct way to contact a live support agent is through the Outlook.com Help flow, so please try these steps again:

1, Go to Outlook.com and sign in.

2, Click the Help icon (question mark) in the top right corner.

3, In the Help pane that opens, type a brief description of your issue (e.g., "account management"), then press Enter.

4, Scroll down the page until you see "Still need help?", click Yes.

5, Select "Chat with a support agent in your web browser."

6, Review the description of your issue and confirm your email address (ensure it's an email you can access).

7, Click Confirm to create the service request and then start chat to connect with an agent.

8, This screen indicates that your request has been submitted and the system is connecting you to Outlook.com live chat support, which may take a moment to load.

Hopefully this gives you a clearer path forward.