Windows 11 freezes in Excel and Word

Hi, thank you for replying. Kindly just upload and share the system logs of the PC by following the steps. You may also follow the steps from the link below:

https://maplesystems.com/technical-notes/accessing-system-log-files-on-a-windows-pc/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Product). Thoroughly research any product advertised on the site before you decide to download and install it.

While waiting, kindly follow the steps below:

Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Hi, thank you for replying. You need to upload the file to your OneDrive and provide the shareable link here. Kindly follow the steps from the link below:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Hi, I'm Bernard. I'm happy to help!

Just to confirm, the PC freezing is only happening when you open Excel and Word, or after installing the printer driver? While waiting, can you please check the System logs on the PC so I can further examine the root cause of the issue?

To share the System logs, please follow the steps in the link below:

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

Note: You can also use your preferred cloud storage to upload and share the logs.

Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.