Toll-free Verification status is 'Submitted' for > 8 weeks now

hi Ryan Morris & thx for sharing urs issue here at Q&A portal,

8 weeks is generally the upper end of the published estimate. If your toll-free verification is still showing Submitted after that, it's reasonable to assume the request needs manual review rather than simply more waiting. Verify that no additional information or action has been requested in the Azure portal or by email. If nothing is pending and the status has not changed, I'd recommend opening an Azure Communication Services support case so the team can check the verification with the underlying carrier.

When contacting support, include your ACS resource name, phone number, verification submission date, and the fact that the status has remained Submitted for more than eight weeks. They can determine whether the request is still being processed or is stuck and requires intervention.

rgds,

Alex

&

If my answer was helpful pls mark it and additional thx if u follow me at Q&A portal

and at my blog https://ctrlaltdel.blog/

Hi @Ryan Morris

Thanks for reaching out about your toll-free verification application that's been stuck in "Submitted" status for over 8 weeks. I understand how this delay can be—especially since the typical timeline is 5–6 weeks (up to around 8 weeks during high volume).

Quick Next Steps

1. Double-check the application details in the Azure portal: Go to your Azure Communication Services resource > Regulatory Documents (or Phone numbers section). Review for any notes, missing fields, or issues with opt-in proof, website accessibility, or program description. Small gaps here can sometimes cause the aggregator review to stall.
2. Reach out for a status check: Please email acstns@microsoft.com with the following:
   • Application ID
   • ACS resource name
   • Toll-free number
   • Mention that it's been in "Submitted" for 8+ weeks.
   This team can escalate and provide an update on your specific case.
3. If needed, consider resubmitting: You can start a fresh application in the portal. Make sure to include a clear, publicly accessible opt-in URL/image and detailed consent language—this often helps move things forward faster.

Reference :

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/sms-faq#toll-free-verification

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/sms/apply-for-toll-free-verification

https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/toll-free-verification-guidelines

If the answer is helpful, Please do click "Accept the answer” and Yes, this can be beneficial to other community members.

If you have any other questions, let me know in the "comments" and I would be happy to help you