During a Windows installation, you should not need to separately install drivers just to get Windows installed, are you currently still trying to install Windows using the bootable USB, or has the Windows installation now completed, and the mouse and keyboard are not working on the laptop.
Reset my laptop via Windows Installation media resulted in the loss of mouse control, keyboard control
I used the ‘update windows via USB’ method to download windows 11 onto a usb, thus creating ‘windows installation media’ I used my MSI Apache pro laptop to create the USB. My plan was to use the usb to reset my other laptop (my old HP laptop), but I ran into quite a frustrating issue. Let me start from the beginning.:
My hp laptop used to be my daily laptop before I got my MSI Apache pro. I bought the Apache pro a little over a year ago, and proceeded to set it up, and it has been my daily laptop ever since. I was deep cleaning and sorting through all of my things in my closet, hoping to downsize before I move. I found my old hp laptop and I immediately just stopped everything I was doing, and booted it up to explore my old files and such (Ahaha, ADHD much.?). Once booted, I realized that I had no idea what my login password was.
So, here’s what I did next
I restarted the hp, booting into recovery mode. I planned to reset it since I didn’t know my login password. I ran into another issue. My drive was BitLocker protected. Okay… cool. I was able to use my Apache pro to download and create the windows installation media onto a USB, and I plugged the usb into the hp laptop.
I went into my bios and I configured the boot order, saved, and restarted the laptop. I was able to boot up into the recovery menu using the usb. (I can’t remember how, I just remember that I was able to do so.) I used cmd prompt and I just straight up used diskpart to intentionally erase my C: drive 🤣. I thought, “hmm.. yeah I want to reset it annyway, might ans well just delete the drive..” and I did exactly that. I also used diskpart to create a new drive, labeled D:. I restarted the laptop once more, again using the USB to boot into the blue windows installation screen. Here’s where I ran into another problem.
I should done my research before I just erased my entire C: drive, because since I decided to just up and delete my entire C: drive using diskpart — i erased all of my data (which is fine), I erased all of the windows files (this is also fine), AND I deleted ALL OF MY DRIVERS as well.! (this is not fine.!)
I wasn’t using my brain cells, obviously. I have spent a good 5 solid days trying to fix this problem, putting in over 40 hours of active debugging work. I’ve not made any progress. I’m so frustrated with it.! I have wracked all of my brain cells. I’ve searched Google endlessly, I’ve asked Gemini and chat-gpt, but they haven’t been very helpful. I turned to copilot, alas.! As a somewhat competent AI, copilot suggested that I use my Apache pro to go to the HP website and download the drivers for my hp laptop and put them onto the usb. So I did.
I popped the usb back into the hp laptop once I downloaded the drivers from the HP website. It booted into the dark blue screen the way it normally should, but to no avail. No changes.
I have no mouse, no keyboard, no sound, no voice assistant, nothing. I have absolutely jack diddly squat. At this point, I decided that maybe it’s time to turn to the Microsoft community for help.
what do you suggest.? What should I do.?
Windows for home | Windows 11 | Install and upgrade
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DaveM121 897K Reputation points Independent Advisor2026-06-27T07:32:54.9366667+00:00