How to fix: {"SessionId":"Removed PII","Timestamp":1782553379400,"Error":"INTERACTIONREQUIRED"}

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Hi Judith Brede,

I understand that New Outlook on your PC is showing the INTERACTIONREQUIRED sign-in message and is not letting you access the account. This usually means the sign-in process needs another authentication step, or the local Outlook app sign-in state needs to be refreshed.

Please note that this is a user-to-user forum, so contributors here do not have access to your account or sign-in records.

To narrow this down, could you confirm whether the affected account is an Outlook.com/Hotmail account, Gmail/Yahoo/iCloud, or another email provider account?

In the meantime, you can try these steps:

1, First, sign in to the same mailbox from a web browser.

• For Outlook.com/Hotmail, go to https://outlook.live.com/.
• If the browser asks for password verification, security code verification, or account recovery, complete that first before trying New Outlook again.

2, Update and restart New Outlook.

• Open Microsoft Store > Library > Get updates.
• Install any update for Outlook (new), then restart the PC.

3, Repair or reset the New Outlook app. (Before using Reset, be advised that this may remove the app’s local settings and require you to add/sign in to the account again. It should not delete mail stored on the mail server, but you should make sure you can access the mailbox from a web browser first.)

• Open Windows Settings > Apps > Installed apps.
• Find Outlook (new) > Advanced options.
• Select Repair first.
• If the same message still appears, select Reset.
• After Reset, open Outlook again and add the account back.

4, If this is a non-Microsoft email account, check whether the provider requires an app password or manual IMAP setup, especially if two-step verification is enabled. In that case, use the provider’s generated app password instead of the normal account password when adding the mailbox to Outlook.

If the account works in a browser but New Outlook still shows the same message after these steps, please reply with the account type and whether the issue happens before or after the sign-in window appears. That will help identify the next suitable step.

I hope this helps.

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