With Windows 11 29617 update, Teams is looping and working as expected for Chats, Calls, and a couple of other apps

Question

With Windows 11 29617 update, Teams is looping and working as expected for Chats, Calls, and a couple of other apps

Dan Edwards 5

Dan Edwards 5 Reputation points

2026-06-27T15:34:46.23+00:00

This seems to be WebView2 issue that cuases the crashes when trying to navigate between chats or use the calls app
Dan Edwards 5 Reputation points

2026-06-27T16:17:04.24+00:00

Hi Ryan the cache clear did not help, the same "looping" failures continue.

3 answers

Your answer

Dan Edwards 5 Reputation points

2026-06-27T15:34:46.23+00:00

This seems to be WebView2 issue that cuases the crashes when trying to navigate between chats or use the calls app
Dan Edwards 5 Reputation points

2026-06-27T16:17:04.24+00:00

Hi Ryan the cache clear did not help, the same "looping" failures continue.

Answer 1

Dan Edwards 5

Hi Ryan, it does not happen on Teams Web Version, I will attempt the cache clearing per your suggestion, it did not help the last time tried that, but your sequence is slightly different

Dan Edwards 5 Reputation points

2026-06-27T16:18:10.99+00:00

Hi Ryan, the above steps did not solve the issue
Ryan-N 14,060 Reputation points Microsoft External Staff Moderator

2026-06-27T16:21:20.22+00:00

Hi Dan,

Thank you for your response.

In this case, I recommend that you contact Microsoft Technical Support for further in-depth investigation. They have the necessary tools to help determine whether the issue is caused by your computer environment configuration or by a conflict within the current version.

To contact Microsoft Technical Support, you can refer to the following article:

Get support - Microsoft 365 admin | Microsoft Learn

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.
Dan Edwards 5 Reputation points

2026-06-27T16:22:58.0466667+00:00

Thanks, I will do that.
Ryan-N 14,060 Reputation points Microsoft External Staff Moderator

2026-06-27T16:27:28.58+00:00

Thank you for your response.

If you have any updates on this issue or any other questions, please feel free to let me know. I’ll be happy to assist you.

Answer 2

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Answer 3

Hi Dan,

Welcome to the Microsoft Q&A forum.

Thank you for sharing this information.

To better assist you, please let me know whether you experience this issue when using the Teams web version as well.

In addition, please try the following steps and let me know whether the issue is resolved:

Clear the New Teams cache

To clear the Teams cache, please follow these steps:

Step 1: Completely exit Teams.

Step 2: Press Windows + R, then enter the following path:

%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

Step 3: Delete all files and folders in that directory.

Step 4: Restart Teams.

Uninstall and reinstall Teams

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

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