New Outlook playing up

Question

New Outlook playing up

Vernon MacDonald 40

Hello

   2 Days ago i started my Computer as usual, after loading it came up with a Box saying Upgrading the  New Outlook. This went on for about 10minutes, then after it was as i thought just finishing, a notice came up with "Unable to Complete Task" , a Box with Retry, and Stop were available. I tried to hit the Stop but nothing happened, so had to usr Control, Alt, Delete. This then closed the issue.  After that i Ran my Norton Anti Virus in case, no issues found. I then re started my Computer, it loaded as normal, no more Box with New Outlook upgrade.
```However since this happened i am now unable to receive Emails to my Inbox, and cannot send out either. 

My Draught and Junk Boxes shows just a Blanks. 

I had Emails waiting as i went to my Web Mail and read then there. 

Also when i Click on People it takes some time before the list comes up?? What can i do please

Thank You

[PII : Removed]

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Answer accepted by question author

Alice-N 11,105 Microsoft External Staff Moderator

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Hi Vernon MacDonald

I understand that after New Outlook tried to upgrade and failed, the app now cannot send or receive mail, some folders appear blank, and People loads slowly. Could you confirm:

Is the account Outlook.com/Hotmail/Live, Gmail/Yahoo/iCloud, or an email account from your internet provider?
Do you see any error when selecting View > Sync?
Does New Outlook show the account as connected, or does it ask you to sign in again?

Please try the steps below:

1) Keep using webmail as a temporary workaround

Since your messages are visible in webmail, please continue using your email provider’s webmail for urgent sending and receiving while troubleshooting New Outlook.

2) Run a manual sync in New Outlook

Open New Outlook, then go to View > Sync.

After that, check whether the following areas start loading again:

Inbox
Drafts
Junk Email
People

3) Repair the New Outlook app

Close New Outlook first, then go to: Windows Settings > Apps > Installed apps > Outlook (new) > Advanced options > Repair. After the repair finishes, reopen New Outlook and test sending and receiving again.

4) Reset New Outlook if Repair does not work

If Repair does not fix the issue, go back to: Windows Settings > Apps > Installed apps > Outlook (new) > Advanced options > Reset After resetting, open New Outlook again and add the account if prompted. Reference: Repair apps and programs in Windows | Microsoft Support

5) Uninstall and reinstall New Outlook

If Reset does not help, uninstall New Outlook and reinstall it.

Open the Start menu.
Find Outlook (new).
Select Uninstall.
Reinstall New Outlook from the Microsoft Store.

6) Update Windows and New Outlook

After reinstalling, install any pending Windows updates from Settings > Windows Update, then check the Microsoft Store for updates to New Outlook. Once updates are installed, restart the device and test New Outlook again.

7) If this is not an Outlook.com, Hotmail, or Live account, check the account password or app password

If the mailbox is from Gmail, Yahoo, iCloud, or an internet provider, sign in to that provider’s webmail first and confirm the account password still works. Some third-party email providers may require an app password for mail apps.

Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!

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Vernon MacDonald 40 Reputation points

2026-06-28T21:32:20.2733333+00:00

Hello and Thank You for the reply. I had tried all the Steps, but had to revert to doing the last resort by deleting the New Outlook, and Re Installing it. That worked well. Only difference i see now is that there shows an Inbox above messages with a Star and NO Fucused Message like before. Cheers
Alice-N 11,105 Reputation points Microsoft External Staff Moderator

2026-07-02T00:37:30.21+00:00

Hi Vernon MacDonald

Thank you for the update. I’m glad reinstalling New Outlook got your mail working again.

For the missing Focused Inbox, it may simply be turned off after the reinstall. In New Outlook, go to View > View settings > Mail > Layout, choose the account, then select Sort messages into Focused and Other and Save. When Focused Inbox is on, the Focused and Other tabs appear at the top of the mailbox. If you prefer seeing all emails together, you can leave it as it is.

Hope this helps. Have a nice day !
Vernon MacDonald 40 Reputation points

2026-07-02T03:46:49.5933333+00:00

Hello Thanks again all done now and back to what is was before. Nice one!! Cheers

1 additional answer

Your answer

Vernon MacDonald 40 Reputation points

2026-06-28T21:32:20.2733333+00:00

Hello and Thank You for the reply. I had tried all the Steps, but had to revert to doing the last resort by deleting the New Outlook, and Re Installing it. That worked well. Only difference i see now is that there shows an Inbox above messages with a Star and NO Fucused Message like before. Cheers
Alice-N 11,105 Reputation points Microsoft External Staff Moderator

2026-07-02T00:37:30.21+00:00

Hi Vernon MacDonald

Thank you for the update. I’m glad reinstalling New Outlook got your mail working again.

For the missing Focused Inbox, it may simply be turned off after the reinstall. In New Outlook, go to View > View settings > Mail > Layout, choose the account, then select Sort messages into Focused and Other and Save. When Focused Inbox is on, the Focused and Other tabs appear at the top of the mailbox. If you prefer seeing all emails together, you can leave it as it is.

Hope this helps. Have a nice day !
Vernon MacDonald 40 Reputation points

2026-07-02T03:46:49.5933333+00:00

Hello Thanks again all done now and back to what is was before. Nice one!! Cheers

Answer 1

Vernon MacDonald 40

Hello Thanks again all done now and back to what is was before. Nice one!! Cheers

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