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I have been using the online chat and they were unable to assist me, so I was directed here.
I currently have a Family Group set up, which I am the original organiser of. In the group is myself and my two boys. I want to close this family group, so that we can join my Father’s group, in order to use his 365 Family Subscription.
However, I have followed all the steps to remove the boys and I can’t! If I try and delete them it says I have to ‘manage consent’ and then it just takes me back to the start. I have followed YouTube videos and searched online and had no luck. Your online support looked into this and they were unable to remove the children’s accounts, due to parental consent settings which I don’t have access to.
I do not want to delete myself from the group, until the boys are removed as then I will have no ability to move them.
Please help !!!
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hello V.A
I’m sorry you’re experiencing this problem.
This may be a widespread issue with the Microsoft Family consent page at the moment, as several users have reported the similar behavior where Manage consent redirects back to the Family page instead of showing the option to remove consent for a child account.
Microsoft is aware of this issue and is working on it. At this point, it does not appear to be something that can be fixed locally.
For now, I suggest trying again after 24–48 hours, preferably in an InPrivate/Incognito window or another browser. If the issue still persists, please contact Microsoft Support again and ask whether the case can be escalated to the appropriate technical team so they can collect the additional details and investigate further.
Since this is a user-to-user community forum, we can also only share suggestions based on our findings and personal experience. If this is caused by a backend issue, community members unfortunately cannot directly change or reset the consent record.
UPDATED: As a workaround, you can try using this older link to see if it helps: https://account.live.com/unmanagekid.aspx
This workaround was shared by another user in this thread who experienced the same issue and reported that it helped in their case.
Hopefully this issue will be fixed soon. Thank you so much for your patience!
Best regard.