Foreign language has showed up all over my email and I am not able to delete them.

Question

Foreign language has showed up all over my email and I am not able to delete them.

Lili Mahvash 0

I had a message from MS yesterday that my email has been compromised, I changed my password, but now there are a lot of foreign language showing up in my mail headings and I can not delete them. What can I do?

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4 answers

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Answer 1

John Jefferson Doyon 76,280 Independent Advisor

Thank you for letting me know.

To change language directly from Outlook app, please see https://support.microsoft.com/office/manage-language-settings-in-outlook-8a34d50d-81b4-40c2-b304-b3d043566389 Select a tab option for the version of Outlook you're using.

If issue persists, you’ll need to update your language settings under the "Your Info" page:

Visit: https://account.microsoft.com/profile/msa-language-settings and sign in with your Microsoft account.
This will open the "Your language settings" page.
From there, edit both your Display Language and Preferred Language.

Also, just to be safe, I’d recommend to sign out everywhere:

Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".
After signing out everywhere, please monitor if the issue persists in the coming hours.

Let me know how it goes.

Lili Mahvash 0 Reputation points

2026-06-28T15:44:52.5166667+00:00

I’m sorry I tried the website you sent me and I still cannot delete the foreign language stuff off my email
John Jefferson Doyon 76,280 Reputation points Independent Advisor

2026-06-28T23:14:25.8833333+00:00

But have you ever changed the language? It could take time after signing out from everywhere, using the steps mentioned earlier about signing out everywhere.

Please keep monitoring the situation for at least 24 hours after changing the language and following the signing out from everywhere steps mentioned earlier.

Thanks, and keep me posted please.
Lili Mahvash 0 Reputation points

2026-06-29T01:58:40.86+00:00

I am sorry I worked on it for hours and I was never successful. I’m 83 years old and I really tried. so my son who does not live with us, he is trying to do it for me. He’s much more competent and more educated in computers.he has your instruction so I’m hoping it will be done today.
John Jefferson Doyon 76,280 Reputation points Independent Advisor

2026-06-29T02:28:10.4433333+00:00

No need to apologize. I understand, and you did the right thing by asking your son to help.

Please have him check whether the foreign language text is showing as actual email messages, folder names, or just the Outlook menu/settings language. That will help narrow it down.

If he still cannot delete them, please ask him to take a screenshot and hide your email address, names, and message contents before posting it here.

Also, please make sure your son checks these three things: Outlook rules, recent sign-in activity, and the account language/region settings. Those are common places to check after an account may have been compromised.

Take your time. I will wait for your update after your son has checked it.

Answer 2

John Jefferson Doyon 76,280 Independent Advisor

Hi, I'm John! I will help you with this.

Please first check if the same issue appears in Outlook on the web: https://outlook.live.com/mail Can you delete those messages from Outlook on the web?

Also, can you share a screenshot of what you are seeing? Please hide your email address, names, message content, and any personal details before posting it.

Also check your Outlook rules here, because a compromised account can sometimes have hidden rules added: Settings > Mail > Rules. If you see any rule you did not create, remove it. Then check your account recent activity and make sure your password and recovery info are secure.

Let me know what you find. Thanks!

Lili Mahvash 0 Reputation points

2026-06-28T07:43:44.9866667+00:00
Lili Mahvash 0 Reputation points

2026-06-28T07:49:52.4666667+00:00
Robert Sparnaaij [MVP] 18,396 Reputation points MVP Volunteer Moderator

2026-06-29T06:38:40.78+00:00

The language of your Outlook.com mailbox has changed to Vietnamese.

To change it back to English you can go to this Settings page within your mailbox;
https://outlook.live.com/mail/options/general/timeAndLanguage

When changing the language back, also select the option below the language selection;
Rename default folders so their names match the specified language

If you can't work yourself through the interface in Vietnamese to find the entry for English, you can use the page translator of your browser to temporarily translate it on the fly.

Answer 3

Lili Mahvash 0

Thank you, John. Your instruction was very helpful. I took it to the Best Buy store with my computer and this resolved my problem. Thanks a lot. I really appreciate it.

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Answer 4

Lili Mahvash 0

Hi John and Robert my son in California tried to access my Microsoft account. He had my password but because of restrictions he could not get into my account and do it. I gave him all the instructions so I’m back on my computer trying to follow your instruction now the whole thing is turned to this weird language and I cannot do a thing. Is there any Microsoft store I can go to And and get help, please. I need help. Lili

John Jefferson Doyon 76,280 Reputation points Independent Advisor

2026-06-29T17:20:10.7666667+00:00

Thank you for letting me know.

Could you try to change the language from here https://account.microsoft.com/profile/msa-language-settings and let me know how it goes?
Lili Mahvash 0 Reputation points

2026-07-02T07:49:28.05+00:00

Thank you so much for all your help John. I took my computer to Best Buy and with your instruction they helped me and restored my email. I got rid of the foreign language. I appreciate all your help thanks a lot.