Outlook on Android always assumes my email address is a google one. Cannot manually input IMAP address.

Question

Outlook on Android always assumes my email address is a google one. Cannot manually input IMAP address.

Jake M 0

I have a google workspace account which I previously used for emails. I've since moved my emails to zoho. I do still retain the google workspace account for google account login etc.

Using the latest Outlook for Android if I enter my email address it just assumes I want to use my google account and will not let me manually enter the server details for my Zoho email. If I get to the google login screen and click cancel it just says "An error occurred during authentication. Please try again". It briefly shows a button top right saying "Not google" after I click enter when adding my email address. This button is on screen for 50ms and not clickable.

My DNS entries do not have anything google related in them

How can I manually enter my Zoho server details?

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Answer 1

Virginia M 41,195 Independent Advisor

Hello, I’m Virginia a fellow Windows user.

When entering the email address is there any option to manually set up the account? If not then make an error in the email address this should bring up the manual option or add the correct email address then choose Use advanced settings which will bring up the option to manually enter the server details.

This is the screen when making a mistake.

This is when using the Advanced settings:

I hope this helps.

Jake M 0 Reputation points

2026-06-30T21:52:21.9633333+00:00

Hi, When entering an incorrect domain (one that is 100% not a google account one) It does let me enter my IMAP/SMTP details and it does add the account and show me my inbox. However I cannot actually send any emails. I'm assuming because it's trying to set the FROM field as the address I added the account with, not the one actually tied to email account.
Virginia M 41,195 Reputation points Independent Advisor

2026-07-01T00:53:28.32+00:00

Sorry I wasn’t clear. Naturally once the manual settings for the servers appear you can correct the mistake in the email address & change it to the genuine email account.
Jake M 0 Reputation points

2026-07-01T11:24:08.1833333+00:00

Hi, unfortunately the email is greyed out and unchangable on all screens after the initial one. So you can use a wrong email to get to manual setting then cannot change it when entering thr manual settings. Even once created you can't change it
Virginia M 41,195 Reputation points Independent Advisor

2026-07-01T12:25:54.9733333+00:00

Then the Outlook app may be slightly different on Android as on Apple devices I can select the email & change it. Only option would to use the correct address then choose use advanced settings.

Are you running the latest version of the app?

Have you tried adding the account to the default/inbuilt email client to see if the problem is with Outlook?