cannot add anymore my email on my mobile

Italian Design 0 Reputation points
2026-06-28T18:38:33.9266667+00:00

email on mobile stopped working. I removed the account and tried to reinstall it. Password not recognised. Code sent to recovery email and received correctly. I input the 6 digit, the i ask to stay signed in. I can then co to set up email page. I select "oulookm hotmail and live option.

It then ask me to use my microsoft account (email or phone number) I input email, press next.

It send me back again to verify your email page when I input again the recovery email to get the 6 digit code. code it sends me back to the page when I request the code to be sent again to the recovery email. I again get the 6 digit code and it repeats again from the beginning

Outlook | Outlook for mobile | Outlook for Android | For home
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  1. Winnie-B 8,630 Reputation points Microsoft External Staff Moderator
    2026-06-29T00:00:13.7966667+00:00

    Hi Italian Design

    I understand how frustrating this loop is, especially when you’re already receiving the code correctly but can’t complete the setup.

    Let’s narrow it down first, could you please confirm:

    • Can you sign in successfully to your account on a browser (e.g. outlook.com)?
    • Does the loop happen only inside the Outlook app on your phone?

    Meanwhile, please try these checks:

    1, Test sign-in outside the app first

    • Sign in to Outlook.com via a browser
    • Complete all verification prompts there

    This ensures your session is trusted before adding it to the app.

    2, Add the account again in Outlook app (after browser sign-in)

    • Open Outlook for Android
    • Add account again using Outlook / Hotmail option

    3, Clear cache for Outlook

    • Go to Settings > Apps > Outlook > Storage
    • Tap Clear cache (only cache, not data)
    • Reopen Outlook and add the account again

    4, Check battery/data restrictions

    Some Android devices restrict background components needed for sign‑in:

    • Go to Settings > Apps > Outlook > Battery
    • Set to "Unrestricted" or disable optimization

    Please feel free to let me know how it goes after trying these steps. Thank you for your time and understanding.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".    

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