Family Safety / Parental controls

Question

Family Safety / Parental controls

Mikki Pidii 20

Hello, my Microsoft account was originally created by mistake as an adult account. It was later added to a family group as a child account.

Currently, important Family Safety features like content filtering / web filtering are missing. I can only see screen time and apps/ games.

Could you please check if the account can be correctly classified as a child account or reset the family classification? (support told me to post a question -> "Microsoft account safety team is through community only")

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Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

To confirm whether your account is a child account, check the date of birth listed on the child’s account.

Open an incognito tab and sign in with the child’s profile using this link:
https://account.microsoft.com/profile
Check the date of birth to see whether the account is classified as a child account.

Once the account has been verified, you can manage the Family Safety features from the adult account that is the organizer of the family group.

Note - Currently, there appears to be an issue on Microsoft’s server side, where the option to manage consent for a child account does not load properly, and the page appears empty, as shown in the screenshot.

User's image

This may be a backend issue, and it will likely be resolved within 24–48 hours, but it isn't guaranteed, as there is no official confirmation from Microsoft yet.

In the meantime, I recommend submitting your feedback directly to Microsoft developers from the Microsoft Family Safety homepage:

https://account.microsoft.com/family/home

Click Select feedback to submit your report.

Mikki Pidii 20 Reputation points

2026-06-29T17:20:10.2+00:00

i think i found it, there is no extra tab for control settings. there is just one for edge?