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I am not able to sign in although I have subscription up to September 2027
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
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Hi,
To better help you and guide you to the right solution, could you please check and confirm the following details?
Are you subscribed to Microsoft 365 Personal, Microsoft 365 Family, or another Microsoft 365 subscription?
Could you please describe the specific issue you're experiencing and when it occurs?
Please go to: https://account.microsoft.com/services
Could you confirm whether your Microsoft 365 subscription is listed there and whether its status is Active?
Then, open Word and go to File > Account. Please check whether you're signed in with the same Microsoft account that has the Microsoft 365 subscription.