Issue Summary
I have a personal Microsoft Azure account (personal Outlook account) that I have not used for several months. When I logged back in, I received a 'user at risk' notification in Microsoft Entra ID / Azure portal. While following the risk remediation steps, I accidentally removed my own account from the Azure/Entra tenant. I was the only admin/owner of this tenant.
Current Error
When I now try to sign in to the Azure portal or Entra portal with my account, I receive the following error:
AADSTS50058 - "Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application. The account needs to be added as an external user in the tenant first. Please use a different account."
The error also includes: {"isUserDisabled":false}
Impact
- I cannot access the Azure portal or Microsoft Entra portal with my account
- I cannot manage my Azure subscription
- I cannot create a support request from the portal (the Help + support blade fails with AADSTS50058 every time)
- I have tried three different browsers, cleared all cookies/cache, used Incognito mode - the issue persists
What I Need
I need assistance from the Data Protection / Tenant Recovery team to restore my account's membership in my Azure/Entra tenant so I can regain admin access to my subscription.
I am the legitimate owner of this Azure subscription and tenant. I am posting from a secondary Outlook account because my primary account is locked out of the portal.
Steps Already Tried
- Cleared browser cache and cookies completely
- Tried three different browsers (Chrome, Firefox, Edge)
- Used Incognito/InPrivate mode
- Disabled browser extensions
- Clicked 'Sign in again' from the AADSTS50058 popup - it redirects to login but then shows the account does not exist in tenant error
Please advise on how to proceed with tenant recovery or escalate to the Data Protection team. Thank you.
